Service Delivery Coordinator

2 weeks ago

Wellington City, New Zealand NZ Post Full time

**Service Delivery Coordinator | Full time - Permanent | Wellington**
- $30.03 per hour paid fortnightly
- Tuesday to Friday 6am - 3.30pm and Saturday 6am - 10.30am
- Experience in fleet management or logistics advantageous

Imagine a job where you can help Kiwi businesses grow, connect whanau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

The Service Delivery Coordinator, whilst having no direct reports, will play a key role supporting the Manager to coordinate the resources on site. Based at our Super Depot in Grenada Village, you'll be the day-to-day linkage between the Couriers, Delivery Agents, Contract Posties, RD Contractors and Box Lobby staff, ensuring that the resourcing for the day is where it needs to be. You will need to be the type of person who takes a hands-on approach, demonstrating a commitment to safety and fostering a high performing, positive team culture.

**What you'll be doing**:

- Daily interaction with delivery partners, additional/ relief drivers, customer service, operational and processing staff
- Monitor and improve compliance within the contracted courier fleet
- Assist with customer queries
- Be involved with the team in decision making, outlining challenges and finding solutions
- Undertake key administration tasks
- If you have exceptional leadership capabilities and are looking for a step up in your career we would love to hear from you You'll provide support the Service Delivery Manager to motivate, lead and support the Delivery Partner fleet
- Working a roster of Tuesday to Friday 6am - 3.30pm and Saturday 6am - 10.30am

**To be successful, you'll need**:

- Intermediate level computer skills
- Experience in fleet management or logistics is highly sort after but not essential
- Proven ability to work under-pressure, making solid decisions - sometimes without direction or resources
- Ability to focus on all aspects of the task or project, ensuring thoroughness and accuracy - an eye for details
- To be a strong problem solver, to back yourself and not be afraid to have tough conversations
- A desire to rise to a challenge, welcome and embrace change and work with ambiguity
- Full drivers licence (you'll be required to drive work vehicles at times)

**We can offer you**:
Alongside the opportunity to work with an outstanding team, our **permanent employees** enjoy a wide variety of benefits including:

- Opportunity to join Marram for special rates on fantastic holiday home accommodation around New Zealand
- An Employee Assistance programme to support you when you or your family need it
- Staff discounts in conjunction with our business partners
- Opportunities to advance a career within NZ Post
- We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone._

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you
- Stronger together
- Deliver the best.

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