Engineer IT Tooling

Paydock is a dynamic fintech scaleup, dedicated to delivering industry leading orchestration solutions to financial institutions, major household brand retailers and non-profit organizations worldwide. Our teams are located internationally, with a global presence spanning 11 countries. We embody a culture of collaboration, innovation and high-performance, relentlessly pushing the boundaries of fintech innovation to make a meaningful impact on a global scale.

Paydock is seeking an IT Support Specialist to join our global team. As a valued member of the team, you'll report directly to the Tech Lead, to provide IT Support across the organization and help automate and secure our processes and tooling. Capable of owning the onboarding / offboarding process, and also troubleshooting software / hardware-related issues with company devices if needed.

Don't miss out on this incredible opportunity to take your career to new heights with Paydock

**How you will make an impact**:

- Fully owning the onboarding and offboarding process, effectively enrolling new devices on to the company's security controls.
- Ideally experienced with the following: Miradore (MDM), Netskope (DLP) & Malwarebytes (EDR).
- Create dedicated IT Wiki pages containing How-to-guides, SOPs and policies, along with automated reports using JQL. This implies documenting processes and performing diagnostic tests whenever necessary. Documentation is your best friend.
- Monitoring and Evolving: Monitoring hardware, software, and system performance metrics. This naturally leads into keeping the company's IT Asset Management (Snipe IT) up to date.
- Enhance the onboarding process flow by leveraging OKTA SCIM user provisioning where applicable.
- Managing the company's Atlassian site (Jira, Confluence, Jira Service Management), creating custom request types and complex workflows for other teams, facilitate user access & permissions.
- Working with VPN products such as Wireguard, Open VPN, and Pritunl.
- Implement other solution systems (SMS alert, routings, etc).
- Providing IT assistance to staff and customers while being compliant with SLAs, resolving logged errors promptly.
- Training end-users on hardware functionality and software programs.
- Updating computer software. as well as upgrading hardware and systems.
- Maintaining databases and ensuring system security.
- Keeping track of technological advancements and trends in IT support.

**How you will add value**:

- In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software, such as Freshservice and SysAid.
- Experience in documenting processes and monitoring performance metrics.
- Advanced knowledge of database maintenance and system security.
- Ability to keep up with technical innovation and trends in IT support.
- Exceptional interpersonal and communication skills.

**What is like to work at Paydock**:
At the heart of our success is our people-driven ethos, and we take pride in putting our employees first. We offer a wide range of exciting incentives that are designed to enhance your work-life balance, including flexible working arrangements, an attractive annual leave package, and various well-being initiatives. But that's not all - we also care about your financial future, which is why we offer competitive pension contributions and other insurance benefits.

We believe that investing in our employees' well-being is the key to driving long-term success and growth.

**Paydock is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
- Help us solve Payments for good._