Veterinary Clinic Co-ordinator

**Companion Animal Clinics - Full time**:
We are looking for a Clinic Coordinator to lead our team in Queenstown. This is a busy and varied role which is responsible for the day-to-day operations and financial success of our veterinary clinic and managing our team of committed animal health care professionals. You will work closely with our Central Otago teams, having responsibility for coordinating and organising the Queenstown clinical workload and supporting the delivery of outstanding client and patient care.

To be successful in this role you will need to be a well-organised individual who can work equally effectively in a team, whilst maintaining high professional standards and effectively managing your own responsibilities and deadlines. You will have proven success in client facing roles, be a multitasker and be someone who enjoys using your initiative to resolve issues. Being responsible for the day-to-day management of the clinic, you will relish a role which requires strong leadership, some commercial acumen, and a customer service focus to ensure positive and professional outcomes for our clients and patients.

**Specific responsibilities include**:

- Delivering financial success through managing growth, sales, stock, targets, and budgets.
- Leading clinic initiatives, facilitating clinic meetings, communicating information amongst your team, and developing action plans.
- Driving a professional client focused environment, whilst also focussing on business goals and expectations.
- Managing recruitment, team performance and development, in conjunction with our Otago Hub Manager.
- Organising people administration for the clinic such as rostering and time sheets, submission of payroll.
- Coordinating promotions, monitoring sales and promotional targets.
- Working collaboratively with other Clinic Coordinators and senior staff in the company to ensure alignment of processes across clinics.
- Pitching in to help the team in your own clinic and across central Otago.

**To be successful you will have the following**:

- Strong background in understanding small to medium business management (preferably within the health care or vet sector) including P & L management, commercial problem solving through management of costs and expenses, stock/inventory management and KPI delivery.
- Proven people leader with strong communication skills and experience in managing some HR aspects.
- A willingness to learn and continue to grow your career and your team.
- Proven success and a genuine interest in leading a team and developing a positive team culture.
- Previous experience dealing with complaints and conflict resolution.
- Passion or interest in animal health or veterinary industry (not necessary but desirable).
- Experience in a Veterinary Clinic or similar sector.

**Who are we, and what do we offer?**:
Established more than 30 years ago, Veterinary Enterprises Group (VetEnt) is one of New Zealand’s largest, successful veterinary groups with 19 clinics spread out across both the North and South Island. We have a committed and dedicated team that strive for the best care for both our smaller and larger patients.

When you join VetEnt, you will find yourself in an environment where the opportunities for learning and growth are second to none. With our VetEnt Leadership Programme powered by the Lincoln Institute, we bring out the best in our people. Over the next two years our partnership with the Lincoln Institute will provide growth and development opportunities to our whole team through different channels and we are proud to say that we are currently the only company to do this in New Zealand. On completion of these programmes, our team will be upskilled and inspired, with pivotal concepts and competencies which are specifically designed to empower them and produce more effectiveness, confidence, and satisfaction in their careers into the future.