Clinical Hub Doctor

**Company Description** Ko wai mātou - About us**:
Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

**He aha te tūranga - About the role**:

- Christchurch or Auckland opportunity
- Brand new role to Hato Hone St John
- Part time or full time opportunities, on a 12-month fixed term contract

We’re thrilled to announce an exciting opportunity for a Clinical Hub Doctor

Join our dynamic Integrated Operations Centre, where you’ll work alongside a talented team of call handlers and dispatchers who handle the initial calls, as well as a multidisciplinary group of paramedics and nurses delivering advanced secondary clinical triage. Together, you’ll play a vital role in providing exceptional care and making a real difference in patient outcomes.

The objective is to improve patient outcomes, ensuring we respond appropriately and safely to 111 callers by providing clinical assessments by telephone or using video technology and definitive treatment where possible. It is important that those who need an immediate ambulance are prioritised, and our lower acuity callers receive appropriate care and are navigated to the most appropriate health care setting where practical.

This is your chance to make a real difference in delivering efficient, effective, and compassionate care when it matters most.

**Key responsibilities**:
This position involves performing advanced secondary clinical triage for our less urgent patients or lower acuity (specifically those categorised as orange and green calls), as well as managing referrals from our Clinical Hub to ensure patients receive optimal care.

The Clinical Hub Doctor will support our clinical team by conducting additional assessments for incidents where patient care could benefit from their expertise, potentially leading to decisions on alternative transport or direct treatment i.e by issuing a prescription or a referral to another community health provider such as a physiotherapist. The core responsibility of the Clinical Hub Doctor, however, is direct patient interaction virtually.

This role at Hato Hone St John on the Clinical Hub aims to provide expert secondary triage, guidance, and referrals. By delivering clinically informed advice and culturally sensitive care tailored to the health needs of individuals and their whanau, this position contributes to improved patient outcomes and community wellness throughout Aotearoa.

Hato Hone St John has an established structure to provide clinical support to its paramedic staff via our Deputy Clinical Directors (Medical specialists) who also provide on-call support to our Clinical Hub. The expectation is that you will have a strong working relationship with the medical team.
**Qualifications** Ko wai koe - About you**:
To be successful in this role, you will need to have:

- Specialist registration with the Medical Council of New Zealand.
- Experience in working in urgent care or emergency medicine in New Zealand.
- Ideally have experience in providing telehealth consultations to patients.
- Current Annual Practicing Certification with the Medical Council of New Zealand.
- Hold appropriate medical indemnity insurance.
- An ability to practice Autonomously: Evaluating, diagnosing, and managing patients within defined parameters, including prescribing medications when necessary.
- An ability to perform effective clinical triage: Facilitating accurate patient prioritisation to ensure timely treatment and reduce unnecessary emergency department visits.
- The ability to work as part of a team wWorking closely with our Clinical Hub teams to enhance clinical decision-making for patients with lower acuity needs.
- Competence in using health technology to consult with patients and to maintain accurate clinical records.
- Strong verbal and written communication skills.
- Understanding and respect for the principles of Te Tiriti o Waitangi within healthcare settings

**Additional Information** Me pēhea te tuku tono - How to apply**

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process