Area Manager

Role purpose

To lead a profitable area of remit, executing the strategic plan by providing direction to their people and ensuring we operate a customer centric environment.

Key accountabilities
- Ownership and delivery of the area profitability and EBITDA budgets through a focussed approach to increase revenue, EBITDA and transaction numbers whilst controlling costs
- Define and implement an Area strategy and plan (up to 3yrs) based on the Regional strategy and market trends
- Effectively lead, coach and develop the performance of Store Leaders and Sales Consultants
- People management including recruitment, rostering overview, authorisation, learning & development and performance management (including VIBE)
- Develop and implement a succession plan for their area ensuring development plans are in place where applicable
- Responsible for Roster management including wage management to direct staff costs budget, approvals and ensuring annual leave is monitored
- Drive customer service standards
- Accountable for ensuring the resourcing in the area is to headcount budget and all locations are rostered effectively to the needs of the business with the right people in the right store at the right time
- Inventory management including the control of stock at an area level ensuring the right product is allocated and replenished into stores at the right time
- Adhere to Company and location policy and procedures, including ATMs, Audit, Risk, Health & Safety, Security and Retail requirements
- Instil a culture of operational excellence in area of remit, ensuring all stores pass operational control audits, all staff are thoroughly trained in SOPs and till discrepancies are controlled
- Escalate any business opportunities, risks or issues (including IT)
- Provide feedback for business growth opportunities to Regional Manager
- Support and imbed any other related activities as required by the business

Role-specific experience and skills
- A strong record of performance improvement in their area of expertise, through increased sales, cost management or relevant performance measures
- A sound understanding of one or more of the following is preferable:

- general retail business practices
- financial services industry
- foreign exchange products and services and the operation of foreign exchange markets
- Financial and commercial analysis capabilities
- Demonstrated ability to lead by example, motivate and inspire a team Demonstrated ability to inspire a sense of direction and purpose in others
- Demonstrated experience in managing a geographically disperse employee base
- Demonstrated external and internal relationship management expertise at an operational level
- Excellent influencing, negotiating and communications skills and high levels of personal confidence and self-sufficiency
- Ability to network external and internal
- supplier/ alliance partner relationship initiation and maintenance

General experience and personal qualities
- Tenacity, drive, the ability to operate and make key decisions effectively in a demanding environment, balancing risk with results
- Proven ability to lead their area of expertise, focusing on results, proactively solving problems and supporting the business with solutions
- Experience of leading change in a multi-site environment
- The ability to inspire teams to deliver in challenging circumstances, recognising the need to motivate and develop whilst maintaining pace and juggling priorities
- The ability to build strong relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
- Self-aware, open-minded with a high degree of personal and professional integrity
- A passion for our business and what this role will bring to it