Retail Front of House

Join the Iconic Waitomo Glowworm Caves Team
Do you want to work with New Zealand's world-renowned Waitomo Glowworm Caves and help create unforgettable holiday experiences for visitors? As NZ's original tourist destination and a true Kiwi success story, we are searching for a Casual Retail Assistant to join us for the busy summer season.
**About the company**:
For over 30 years, Tourism Holdings Limited (thl) has been crafting unforgettable journeys while delivering sustainable value to our shareholders. We're driven by a deep passion for travel, a commitment to our planet, and a genuine care for our customers and crew.
As a truly global business and a leader in the RV industry, we combine cutting-edge technology, deep industry expertise, and a future-focused mindset to keep growing and evolving. Like our adventure-loving customers, we’re always on the move—our next destination is already mapped out, and we’re ready to roll.
Proudly headquartered in Aotearoa New Zealand, thl is the world’s largest campervan operator, with thriving operations across New Zealand, Australia, the United States, and the United Kingdom. Our diverse fleet includes trusted brands like Maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV, Road Bear, and Just Go.
Beyond campervans, we’re also home to some of New Zealand’s most iconic tourism experiences, including Kiwi Experience, the magical Waitomo Glowworm Caves, and the thrilling Legendary Black Water Rafting.
At thl, we don’t just help people travel—we help them discover, connect, and create memories that last a lifetime.
**About The Waitomo Glowworm Caves - Discover Waitomo**:
The restaurant team serves a range of delicious food and beverages in the award-winning Waitomo Glowworm Caves Visitor Centre.
- Our core values that drive the business are Manaakitanga, Kaitiakitanga and Whanaungatanga - all of which are also measures of our care for our people and our place.
- A great work environment - where you'll spend your day surrounded by positive, passionate and multicultural people.
- Part of Tourism Holdings Limited (thl) - NZ's premium tourism company operating iconic kiwi brands The Legendary Black Water Rafting Company and Waitomo Homestead.

**About the role**:
We are seeking a fixed term, part time Retail Front of House role. In this role, you'll provide outstanding manaakitanga (hospitality) to our manuhiri (visitors) at our souvenir and gift shop located in the Waitomo Glowworm Cave Centre. Your passion for delivering top-notch customer service, along with your knowledge of our products and the local area, will ensure a premium shopping experience for our guests.
**Key Responsibilities**:

- Deliver exceptional customer service to all visitors.
- Stay up to date with all Waitomo attractions, products, and services.
- Connect with visitors from diverse cultures and backgrounds.
- Offer helpful insights on the local area and North Island attractions.

**What We're Looking For**:

- Excellent communication skills, both verbal and written.
- Experience in retail, sales, merchandising, or stockroom work (advantageous).
- Passion for the local area and a desire to showcase its hidden gems.
- Ability to create memorable and authentic visitor experiences.
- Friendly, confident, and outgoing with the ability to start conversations easily.
- Knowledge of Tikanga and Te Ao Māori (advantageous).
- Professionalism, excellent presentation, and strong interpretation skills.
- Energetic team player with a can-do attitude.
- Flexibility to work in a 7-day operation.

We value hard work, trust, and a strong focus on manaakitanga. If you're ready to bring these qualities to our team and deliver an exceptional visitor experience, we want to hear from you
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