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Customer Experience Advisors

2 weeks ago

New Zealand Rotorua District Council Full time

Position Description

Are you a Customer Service Superstar?
Do you thrive on engaging with customers and delivering exceptional service?
If you're someone with previous sales experience and a passion for creating unforgettable visitor experiences, we want you to be part of our team

**About Us**:
At our isite team in Rotorua, we're not just about providing information - we're about creating memories. We're on the lookout for enthusiastic customer service professionals to join our vibrant and dynamic team.
As key players in promoting nationwide visitor experiences, we leave lasting impressions, all while showcasing the wonders of Rotorua to the world.

**Position Details**:
These are full-time, fixed-term roles that will immerse you in two of New Zealand's top information centers - the Rotorua (Fenton Street) and the Redwoods i-SITE.
Brace yourself for a fast-paced, ever-changing work environment that revolves around both customer service and retail excellence.
Our doors are open 7 days a week, including public holidays, which means flexibility is key.

If you're up for the challenge, you'll be expected to work day shifts, night shifts, and weekends on a rotating roster.

**What we are looking for**:

- **Customer Service Excellence**: Your prior customer service experience will shine as you provide visitors with exceptional service.
- **Retail Expertise**: Retail is not just a part of the role; it's a cornerstone. Your sales experience and knack for retail interactions will drive our success.
- **Professionalism**: Represent our team and Rotorua with professionalism and pride, maintaining a polished demeanour.
- **Adaptability**:Our work environment can get busy and diverse, but that's where you thrive. Multi-tasking and quick thinking are your strengths.
- **Initiative**: Seize opportunities and tackle challenges with enthusiasm and a proactive approach.
- **Communication Skills**: Your words are your superpower. Whether written or spoken, you have a knack for connecting with people from all walks of life.

**Additional Perks**:
***Part-Time Options**: If weekend shifts align with your schedule, explore our part-time position options.
- **First-Hand experiences**: Get ready to embark on our region's incredible offerings as you experience tourism products first hand. Imagine being able to share your personal insights with our visitors
- **Comprehensive Training**: Don't worry if you're not an expert yet. We provide thorough on-the-job training to ensure your success.

Are you ready to embark on an exciting journey where retail and customer service merge seamlessly?

Join us as we continue to elevate Rotorua into a premier visitor destination, enhanced by remarkable retail experiences.