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Life and Identity Services Officer

2 weeks ago

Auckland City, New Zealand Department of Internal Affairs NZ Full time

**Type**:Permanent
**Hours**:Full time
**Location**:Auckland
**Business Group**:Services and Access
**Branch**:Regulatory and Identity Services
**Salary**:$62,947 - $78,334
This band has a pay range from 90% to 112%. You will likely be placed on or about step 1 of this band, depending on your experience and transferrable skills. Step 1 is $62,947 pa.

**This role requires New Zealand Citizenship.**

Department of Internal Affairs - Te Tari Taiwhenua makes a real difference to the lives of New Zealanders - and our Life and Identity Services Officers make this happen on a daily basis.

We are seeking a number of motivated and engaged people to join our teams based in 12 Nicholls Lane, Carlaw Park Auckland.

To be successful in this role you will be service delivery orientated - willing to learn and understand the unique needs of our customers (New Zealand citizens and people wanting to be citizens) and provide the advice and service they require to achieve their aspirations. Your experience might come from customer service or administration type roles which will have provided you with transferrable skills.

With your strong customer focus, you will champion the needs of our customers, identifying opportunities to improve both our services and access to them. You will be comfortable supporting and assisting our customers to transact in a digital environment as more and more services become available online.

The Department of Internal Affairs - Te Tari Taiwhenua is committed to being a high performing organisation and a great place to work and provides opportunity for our people to experience genuine job satisfaction and contribute to making New Zealand better for New Zealanders. We support a culture of development and continuous improvement.

We are an equal opportunity employer that recognise a diverse and inclusive workforce contributes to better outcomes for New Zealand and are committed to creating a workplace where all employees have equal access.

To learn more about the diverse, important mahi we do at The Department of Internal Affairs -Te Tari Taiwhenua and see why we're a great place to work, click here.

We work to make New Zealand better for New Zealanders through our four outcome areas:
People can easily access the services and information they need

Iwi, hapū and communities across New Zealand are safe, resilient, and thriving

People's sense of belonging and collective memory builds an inclusive New Zealand

New Zealand is a well-functioning democracy across central and local government

**Applications close**:5pm on Thursday 24 April 2025
**Job description**:To review the full job description, please click here. If you are unable to follow the link, please review the full job description on our career’s website.