Telecare Field Representative

1 week ago

Hastings, New Zealand Hato Hone St John Full time

**Company Description** Ko wai m**ātou**:

- About us**:
Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.
**Job Description** He aha te tūranga** - About the role**:
As Aotearoa's leading medical alarm provider, our St John Medical Alarm team are passionate about helping seniors, people with disabilities, and other vulnerable members of our community stay independent for longer. Our monitored alarm systems provide peace of mind, ensuring that help is just the push of a button away.

As a Telecare Field Representative, you’ll play a vital role in supporting our customers by:

- Building positive, trusting relationships with those who rely on our medical alarms.
- Demonstrating and installing our monitored alarm systems, ensuring customers feel confident using them.
- Providing top-notch customer care, including servicing and troubleshooting alarm equipment.
- Promoting our services at community events and group demonstrations.
- Responding promptly to emergency alerts and coordinate appropriate assistance.

This is a **fixed-term contract** position for 12 months, covering parental leave. The hours are 40 per week - Monday to Friday, 8.30am to 5.00pm. You will also be on call every fourth weekend, with allowances provided.

This role covers Hastings, Havelock North and surrounding areas.
**Qualifications** Ko wai koe | About You**

You don’t need prior experience with medical alarms—we’ll teach you everything you need to know What matters most is your ability to connect with people and provide outstanding customer support.

To succeed in this role, you’ll have:

- Experience in a customer-facing role.
- Strong empathy and personal resilience.
- Good technical and problem-solving skills.
- The ability to manage multiple tasks and adapt to change.
- Excellent time management and organisation skills.
- A full New Zealand driver licence with confidence driving on open and rural roads.

**Additional Information** Me pēhea te tuku tono - How to apply**

For further information please contact Tracy Adsett on 027 706 8102 for a confidential discussion.
- At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs._

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

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