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IT Site Support Technician

3 weeks ago

New Zealand Platinum Recruitment Limited Full time

**About Silver Fern Farms**:
***
At Silver Fern Farms were all about Creating Goodness from the Farms the World Needs. Creating goodness is about taking a broader view of what goodness means and how we can create it and the impact in can have. That Goodness is created through the work of our People, the skill & expertise of our Farmers and our customers around the globe. Goodness is also about being good to people and communities, animal welfare, and showing care and respect for the environment.

This is an awesome opportunity to work for one of New Zealand's best brands with global market-leading ambition driving business change within a new role. When you join Silver Fern Farms, youll join 6000 customer-focused people servicing more than 60 countries committed to creating inspirational food & doing the right thing for their customers and partners.

**About the Role**:
***
- Proactively engage with end users regarding support issues provide 24/7 remote support on a scheduled basis
- Actively promote and assist in the improvement of IT service delivery and implementation of IT service management best practices

**About you**:
***
This is a customer-centric role which requires someone who is organised, passionate about resolving issues, and is consciously looking for ways to improve the IT services across the sites.

To be successful you will need to be agile and adaptive to respond to the dynamic working environment and develop strong professional relationships at all levels. Key skills required:

- Experienced in providing technical support including desktops, servers, printers, and networking devices
- Excellent interpersonal skills, with a focus on rapport-building, listening, questioning and documentation skills
- Working knowledge of IT diagnostic tools, techniques, and reference materials
- Demonstrate excellent written, oral, and interpersonal communication skills
- Flexible in order to provide support across both sites and on-call as required

**Whats on offer**:
***
This is an awesome opportunity to work for one of New Zealand's best brands undergoing a large-scale digital transformation. Silver Fern Farms offer excellent career development and learning opportunities with professional development plans reviewed/assessed 6-monthly.

Also on offer for this position is the use of a company vehicle, on call allowance, discounted health insurance access, retail partner discounts, staff meat sales, and a yearly clothing allowance.

**Ready to Apply'**

If you know this is the right role for you, please hit
**APPLY NOW**
To learn more about the role or to have a confidential discussion contact Nick or Melana below:
**_Applicants must have a valid work visa, permanent residency, or NZ citizenship to be considered._**
- Platinum Recruitment are proud to be a member of Diversity Works New Zealand and believe in equal opportunities for all and we actively promote diversity and inclusion in all our recruitment processes Do workplace inclusion well and do well because of it._
- Work with a wide variety of technology and help deliver key site projects
- Great company culture and benefits on offer including a work vehicle
- Excellent career development and learning opportunities on offer