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Order Management Officer
3 weeks ago
From the wildest places come the purest ingredients. Born on the beautifully raw West Coast of New Zealand's South Island, Westland Milk Products has an excellent international reputation that embodies the West Coast spirit in all that it does. It's taken some good old-fashioned hard work to get where we are, and our committed team is a huge part of our ongoing success. We process 700 million litres of milk a year and produce a wide range of consumer and foodservice products, and dairy ingredients. Exporting our products around the world, we are made up of immensely proud individuals who are truly passionate about the world-class products we produce.
**The role:
- **
Based in either Hokitika or Christchurch (Hornby), we are looking for an Order Management Officer to assist with managing the order to delivery process for Westland's domestic and export customers. Reporting to the Team Leader Order Management and working as part of a team of 7 Order Management Officers, this position includes the effective co-ordination of order deliveries and the provision of a timely, accurate and cost-effective order management service (and world-class customer service) to Westland's key customers.
In summary the Order Management Officer will:
- provide exceptional customer service on behalf of Westland Milk Products, acting as a critical point of contact with Westland's nutritional and commodity customers.
- Be responsible for the creation and administration of all quotes, contracts and orders in Oracle EBS
- create and manage export and domestic shipment plans - working closely with Westland's export team.
- provide Westland's key nutritional and commodity customers with product samples and information as required
- proactively manage any situations of customer dissatisfaction, and resolve issues with an empathetic and solution focused approach
**The applicants we seek**:
We are a close-knit team and are looking for someone with a positive attitude and enthusiasm to grow their career with us within Westland. Although not essential, prior experience using ERP systems in a customer facing role would be an advantage. A pro-active approach and a strong work ethic is a must and if you have a high level of attention to detail and a passion for delivering exceptional customer service then we would love to hear from you.
**The what's in it for you**:
This position provides an excellent opportunity to experience building and maintaining relationships with our key customers and service providers, ensuring that the delivery of Westland's quality products is completed to a high standard around the world.
We offer a competitive salary, incentive scheme, health and life insurances (plus discounted delicious grass-fed butter) and a workplace you are proud to say you are a part of Please see the accompanying position description (available on our Westland Careers page westlandcareers.co.nz) for further information.
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**Job Details**:
- Reference #
- 28792
- Posted on
- 23 Dec 2024
- Closes on
- 12 Jan 2025 23:55
- Location(s)
- Christchurch - Hornby, Hokitika
- Expertise
- Customer Service
- Job level(s)
- Graduate, Experienced
- Work type(s)
- Permanent
