Delivery Lead

Job Description:
Delivery Lead (12m Fixed Term Contract)

Merkle Aotearoa | Auckland | Fixed Term until December 2026 | Full time | R1105158

About us

Merkle Aotearoa are a proud brand within the dentsu group, Asia Pacific’s largest and most awarded agency network, and are a leading consulting firm specialising in delivering experience led digital transformation for our enterprise customers. For Merkle, this means a clear focus on creating connected experiences for our customers (users) and their customers using human centred design principles, actionable data/insights and agile ways of working to implement world class technology solutions.

We partner with organisations to accelerate the design and delivery of strategy, and to lift organisational performance to meet the evolving market. Our focus is to create the conditions for an organisation, and the people within it, to thrive by leveraging best practice insights tailored to client context to create innovative solutions across the entire customer journey.

What your role and typical day might look like

We’re on the search for an extraordinary, multi skilled Project Manager to join on a fixed term basis into late 2026 to help us deliver experience led technology transformation within a large and complex enterprise environment. You’ll be responsible for working closely with a cross functional team, client stakeholders and users to help identify the value and benefits that the work will deliver. This goes beyond your typical project scoping and planning, it’s about bringing the right people together to plan and run workshops, it’s helping to shape the user stories and priorities for the team, ensure progress is visible and tracking to plan and to ultimately add value to the project team by establishing clear goals, milestones and achievable objectives.

Leaning on your delivery experience with enterprise, cloud-based software, you’ll have the ability to set up and manage projects, bring a strong consulting mindset to help shape and drive the work forward, and be able to identify and navigate dependencies within the wider programme. It’s a multifaceted, highly collaborative role that helps customers realise the benefits of connected customer experience by seamlessly blending business needs and technology capabilities together to make a real difference.

Responsibilities include

- Planning and managing delivery using agile techniques and frameworks, ensuring delivery of quality products and user experience, utilising tools such as story mapping, PI planning, workshop facilitation and other activities to ensure success and identify opportunities for process improvement and simplification
- Lead, manage and support project team/s to successfully deliver to key milestones, business goals and product outcomes within scope - on time, budget and standard
- Manage and develop stakeholder relationships, through effective communication, documentation, negotiation and issues management
- Implement continuous monitoring, evaluation and improvement of all aspects of the delivery

A bit about you

- Experience in a Project Manager, Delivery Lead, Product Manager or similar capacity. Qualifications/certifications in business analysis, agile project management and/or product management are a bonus
- Experience working in an agile environment, ideally with a Consulting or Professional Services firm delivering digital technologies at an enterprise level
- A sound understanding of SDLC, organisational change and human centred design methodologies
- A self-starter and confident communicator with facilitation and presentation skills - as you’ll be bringing customers along the transformation journey
- A problem solver - organised, analytical and naturally curious
- Strong English language skills, written and verbal as you’ll be leading workshops, engaging stakeholders and creating project documentation along the way.
- Salesforce CRM delivery, Azure DevOps and financial services experience is a bonus

Join us to make meaningful progress

As a collective team between Merkle and dentsu Aotearoa, we have established values derived both from our Japanese roots and Te Ao Māori upbringing that inspires our award-winning work and culture. Some of our recent workplace recognitions include HRNZ 2025 winners of _“_DEI Initiative_”_ and _“_Supreme HR_”,_ Finalists in “_2025 Best Places to Work_”_ Aotearoa, Finalists for Campaign Asia _2025 “_Best Places to Work_”_,_ “_Best CSR Achievement of the Year_”_ and “_Best Culture_”, demonstrating the strength in our people, purpose and values.

What we can offer you

- Generous benefits such as Hauora (wellness) days each year, one day for change (volunteering leave) and more
- Grow your knowledge and skills by solving complex business problems through digital technology, learning alongside a collaborative people, learning platforms & established partnerships in market
- Be the best you with a hybrid working environment, with up to 2 days from