IT Operations Analyst

2 weeks ago

Wellington City, New Zealand New Zealand Government Full time

Support critically important systems that operate the NZ electricity market
- Work on projects that enhance the Market system and introduce new technology

Transpower is Aotearoa/New Zealand's National Grid operator. We keep the energy flowing by transporting electricity from where it is generated to cities, towns, and some major industrial users. We also manage the power system so that electricity is delivered whenever and wherever it is needed, 24/7.

**About the team**

**About the opportunity**

Application Services works under the guidance of our Digital Strategy team to deliver products in accordance with enterprise standards. The critically important IT systems built and operated by our Applications Services team are a key part of running Aotearoa / New Zealand's national grid and electricity market in real time.

Specifically, as either Analyst or Senior Analyst you will:

- Be responsible for technical incident resolution for supported critical systems.
- Co-ordinate incident response teams to resolve IT incidents when other systems are involved.
- Conduct regular reporting as requested.
- Pursue continuous improvement and reduction of technical debt through robust problem analysis and automation of routine operational tasks and service requests.

In addition, as a Senior Analyst you will:

- Co-ordinate and lead Disaster Recovery test plans and testing.
- Aid and support less experienced members of the team, ensuring incidents, requests, and problems are addressed within SLAs.

As a key member of the team, you will also work on critical projects that introduce new technologies and focus on system improvements and preventative maintenance - all the while learning the complexities of the Market system domain.

**Who we're looking for**

You'll enjoy working in cross-functional teams and know what it takes to achieve outcomes - whether it be the delivery of new capability or supporting existing functions.

With great communication skills, you will have well developed strong technical skills and the ability to explain technical concepts simply to a variety of audiences.

It's important that you can learn complex technical and business concepts quickly and want to build your knowledge and experience to become a technical expert in the Market system domain.

**To be considered, your CV and cover letter will demonstrate some of these**:

- Relevant hands-on service desk support, software support, system administration, and/or system operations experience.
- A background where you have developed analysis skills, including testing or business analysis.
- Experience with complex IT problem solving.
- Experience with ITIL frameworks.
- Experience in on-call 24x7 support.

A bachelor's degree in computer science, engineering, or a related field or equivalent experience is desirable.

**You may have experience with some of the following**:

- OpenShift/Docker
- Kafka
- Ansible
- Windows
- Atlassian Tools (Jira, Confluence)
- Elasticsearch, Logstash, Kibana, Grafana

Please note: this role provides 24x7 on call support as required on a rostered basis. This is a non-negotiable part of this role.

**Why you should join us**

We stand together for New Zealand - Tū mai Aotearoa - to enable a cleaner, greener tomorrow.

As an equal opportunity employer, we embrace diversity. Our people are made up of 28 nationalities which makes for a dynamic and stimulating environment.

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