Guest Experience Host

At_ thl, _we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting Co. Our reach extends beyond borders as the largest campervan rental entity globally, with a presence in New Zealand, Australia, the United States, and the United Kingdom. Our impressive array includes renowned names like Maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV, Road Bear, and Just Go.

**The Role**:
We are on the lookout for four dedicated Guest Experience Hosts to embark on a full-time, fixed-term journey with our Auckland team during our bustling high season, for around 5-6 months. As a Guest Experience Host, you'll be the face of _thl_, greeting adventurers as they embark on their journey and ensuring their experience is seamless from start to finish. You'll be part of a vibrant team dedicated to providing top-notch customer service and making holiday dreams.

**What You'll Do**:

- Welcome customers with warmth and enthusiasm, guiding them through vehicle collection and return.
- Drive front-line sales, meeting individual and team targets with your professional sales expertise.
- Be the go-to expert on vehicle operations, on-road procedures, and local travel tips.
- Participate actively in our health and safety culture, because everyone's well-being is our top priority.
- Ensure quality control of our products.

**Who You Are**
- A customer service superstar with relevant experience and a passion for people.
- Fluent in English, with excellent communication skills and computer literacy.
- Proficiency in a second language, particularly Spanish, German, Dutch and French, are advantageous.
- A problem-solver who thrives under pressure and enjoys working in a dynamic team environment.
- Flexible and ready to work a rotating roster, including weekends.
- In possession of a full, current driver's license.

**Why Join Us?** Our team is made up of individuals from all walks of life, representing different cultures, backgrounds, and experiences. We embrace diversity and individuality. Here, you'll find a workplace that values growth, fun, and a healthy work-life balance.

**Benefits**:

- Competitive wage and comprehensive company benefits, with sales incentives
- Flexible work environment that embraces travel and experiences
- Career progression opportunities within thl
- Diverse and inclusive team culture

**Ready for the Adventure?**
If you're eager to make each guest's journey memorable and have the skills we're looking for, we'd love to hear from you.
- Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data.
- This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the **Glossary** at the end of the document to understand the meaning of some of the terms used.

Job details
- Job family
- **NZ**
- Pay type
- **Hourly**
- Job start date
- **Wednesday, 8 October 2025**
- Waitomokia, Māngere, Auckland 2022, New Zealand