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Hotel Food and Beverage Attendant

3 weeks ago

New Plymouth, New Zealand Novotel New Plymouth Taranaki Full time

At Haukai Bistro & Bar and Novotel New Plymouth Taranaki we are on a mission to provide the best restaurant experience in New Plymouth and in our quest to be the best we need to fill a few roles to ensure we position ourselves at the forefront of guest expectations.

The restaurant focuses on regional cuisine that highlights the best local produce from the Taranaki region. Featuring indoor and outdoor dining areas, it is the perfect place to relax with a meal accompanied by fine New Zealand wine or gin. This is a very busy restaurant and we set very high expectations, so we are only seeking the absolute best people to deliver on our promises and to provide the ultimate guest experience.

We are looking for vibrant and charismatic Food and Beverage SUPERSTARS, with a strong background in the hospitality industry to join our small Food and Beverage team.

Food and Beverage roles flexibility to work on a roster basis any day of the week between Monday to Sunday, 5 days per week, including public holidays, when applicable. Breakfast shifts will start as early as 04:45 and late shifts will be until the restaurant close time, normally by 23:00, sometimes later, sometimes a bit earlier. You will be required to work breakfast, lunch, and dinner shirts.

**Some things we require**:

- Passion for delivering genuine and effective service
- Excellent people skills
- Ability to think outside the box
- Flexibility to work on a rotational roster, including weekends and public holidays
- Ability to multi-task, work under pressure, and smile at the same time
- Ability to work in a team environment
- Ability to establish relationships with people from all walks of life
- Clean, professional clothing and stellar grooming habits
- Friendly, energetic, and hard-working attitude and outstanding customer service skills
- Great communication skills

We have permanent part-time and a full-time role available; the part-time roles will be guaranteed for 12-15 hours per week and the full-time role will be guaranteed for 30 hours minimum per week.

**Duties**:

- Conferencing and event shifts
- Order taking from guests
- Making and serving barista coffees
- Serving food, a la carte and buffet style
- Pouring and serving beverages including wine, beer, and spirits. cocktails etc.
- General cleaning and clearing of dishes/ glasses from tables
- General cleaning of the restaurant
- Resetting tables
- Monitoring the buffet during breakfast
- Set-up of the restaurant for breakfast / lunch / dinner (depending on your shift)
- Conferencing and event set-ups

**Essentials**:

- Some Food and Beverage Attendant experience will be beneficial
- Barista coffee knowledge and skills will be beneficial
- Experience in buffet and A la Carte service
- Beverage knowledge (including wines, beers, spirits and cocktails) will be beneficial
- Confidence pouring and serving/presenting wine and beer
- Ability and confidence carrying plated food and clearing dirty dishes
- Experience using MICROS point of sale system would be advantageous, but not required
- An LCQ certificate will be advantageous
- A Current Manager’s certificate will be advantageous

**Benefits offered by Novotel New Plymouth and Haukai Bistro & Bar**:

- Accor hotel accommodation and food & beverage discounts
- Development and training opportunities
- Haukai Bistro & Bar food discounts
- Paid birthday leave
- Paid wellness day leave
- Work anniversary recognition and reward
- Staff meal while on duty
- Part uniform provided
- Partner discounts

**What's next?**

Pay rate - $23.65 to $26.00 per hour depending on experience.

**Job Types**: Full-time, Part-time
Part-time hours: 20 per week

**Salary**: $24.00 - $26.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Free food
- Professional development assistance

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Public holidays
- Rotating roster
- Shift work
- Weekend availability

Application Question(s):

- Do you have any barista coffee skills and knowledge? If so, please elaborate.
- Please elaborate on your wine, spirits, and cocktail knowledge and experience making/pouring and serving such drinks.
- Do you have experience using a point of sale system like MICROS?
- Have you had experience in a buffet and a la carte restaurant?
- Please indicate what your availability for shifts during the week (morning and evening), weekends and public holidays are like.

**Education**:

- NCEA Level 1 - 3 (preferred)

**Experience**:

- Food and Beverage Attendant: 1 year (preferred)

Licence/Certification:

- Licence Controller Qualification (preferred)
- NZ General Manager Certificate (preferred)