Field Service Technician

**About JLG**

At JLG, a global leader in aerial work platforms and material handling solutions, we are committed to driving innovation, safety and excellence in everything that we do.

As we continue to expand and lead the industry, we are looking for talented individuals who have the passion in engineering, technology and customer service. Whether you are a professional or starting your career, we offer a dynamic, collaborative environment where you can make an impact. So, join us in shaping the future of access solutions and take your career to new heights.

**About the Job**:
The Field Service Technician role is responsible for attending to customer premises to carry out servicing, inspections, breakdown support and repairs to access equipment including elevating work platforms, lighting towers and telehandlers.

The Field Service Technician is responsible for providing a superior level of customer service and liaise with internal and external stakeholders to ensure the customer needs are met within their given region.

**Duties & Responsibilities include but not limited too**:

- Carry out inspections, servicing and repairs of equipment with a focus on elevating work platforms, telehandlers and lighting towers. May work with other types of equipment on occasion such as hydraulic hoses, small diesel engines, etc
- When attending to customer’s sites make every effort to repair machines on site limiting the need to transport the machines off site
- Be available to travel including overnight accommodation when requested
- Responsible for completing all appropriate paperwork and inspection forms required by JLG policy, ANZ Standards and customer and/or site requirements in a timely manner
- Responsible for notifying the Field Service Coordinator if repairs or services can’t be completed during visit and the reason why, where required providing information for the ability to provide the customer a quote
- Providing a superior level of customer service
- Liaising with technical support including the interpretation of manuals where required
- Conduct van audits and stock takes
- General administrative duties relevant to the role including entering accurate job notes
- Generating sales and service leads where possible and collaborating with the team
- Maintain personal retail labour utilization rates as per target
- Be able to contact or visit customer sites to generate additional service work as required and in consultation with the Field Service Coordinator.
- As a Field Service Technician, you are also required to carry out general duties from time to time as requested by management

**Minimum Requirements**:

- Previous experience in a similar role - experience with mechanical, hydraulic and electrical advantageous
- **MUST have a Trade Qualification**:

- Ability to effectively communicate both written and verbal
- Ability to establish rapport with internal and external customers
- MUST have a valid Drivers licence
- Must pass a Pre-Employment Medical including Drug & Alcohol testing
- Ability to travel 25%

**Why Join Us?**
- Be part of a leading company in the access equipment industry with a strong reputation for quality, safety & innovation and people first focus
- Competitive salary with yearly bonus and flexibility
- A collaborative and supportive team environment
- Avail & enjoy the company benefits viz Novated Lease, Service awards, Monthly lunches etc
- Opportunities for career development and professional growth

Pay: $40.00 - $45.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Field Service Technician: 3 years (required)

Licence/Certification:

- Mobile Plant Technology or Equivalent (required)
- Drivers Licence (required)
- EWP Ticket (preferred)

Work Location: In person