Current jobs related to Team Leader, Regional Call Centre - Wellington - Rabobank

  • Call Centre Support Manager

    4 days ago

    Wellington City, New Zealand Rabobank Full time

    Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our purpose is clear: we enable our clients to feed the world sustainably. Our commitment to our employees and customers is at the...

  • Call Centre Consultant

    15 hours ago

    Wellington City, New Zealand Rabobank Full time

    Job Overview & Purpose: Call Centre Consultant supports AU and NZ Country Banking, Rabobank Online Savings and Advisor Services/Key Account Services strategies and clients. Provides exceptional customer service by ensuring the services provided are carried out in an accurate, timely and efficient manner. Maintaining high standards and contributing to a high...

  • Call Centre Operator

    3 weeks ago

    Wellington, Wellington, New Zealand Tewhatuora Full time

    Location: Wellington Regional Hospital and Hutt HospitalContract: 12 months fixed-term, full-timeHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we are building a health system underpinned by partnership, equity,...

  • Call Centre Operator

    6 days ago

    Wellington Central, New Zealand Wellington Central Full time

    **_Nau mai, haere mai ki Ūpoko ki te uru hauora._** Location: Wellington Regional Hospital and Hutt Valley Regional hospital Service: Patient Administration Service Contract: Permanent, full-time **Salary**: Range from $55,177 to $63,240 depending on experience **Kōrero mō te tūranga ' About the role** The Patient Administration Service (PAS) is a...

  • Call Centre Operator

    1 day ago

    Wellington City, New Zealand New Zealand Government Full time

    Nau mai, haere mai ki Ūpoko ki te uru hauora. **Location**: Wellington Regional Hospital and Hutt Valley Regional hospital **Service**: Patient Administration Service **Contract**: Permanent, full-time **Salary**: Range from $55,177 to $63,240 depending on experience Kōrero mō te tūranga ' About the role The Patient Administration Service (PAS) is a...

  • Team Leader Contact Centre

    5 days ago

    Wellington City, New Zealand New Zealand Government Full time

    **Team Leader Contact Centre, Customer Experience and Analytics Team - Permanent, Full time** **Based in Wellington** We are seeking a dynamic and experienced Team Leader to oversee our compact yet versatile Contact Centre. This unique role not only demands leadership in day-to-day operations but also strategic involvement in our modernisation...

  • Call Centre Operator

    15 hours ago

    Wellington City, New Zealand New Zealand Government Full time

    Nau mai, haere mai ki Te Whatu Ora ' Capital, Coast & Hutt Valley District **Location**: Wellington Regional Hospital **Service**: Patient Administration Service **Contract**: Casual **Salary**: Range from $51,600 to $58,997 depending on experience Kōrero mō te tūranga ' About the role The Patient Administration Service (PAS) is a group of five...

  • Hospital Call Centre Operator

    2 days ago

    Wellington, Wellington, New Zealand beBee Careers Full time

    Job OverviewThis is an exciting opportunity to join our team as a Call Centre Operator. You will be responsible for managing all incoming calls, patient enquiries, and providing quality, customer-focused telephone service to external and internal customers, patients, and relatives.Key Skills and QualificationsAbility to work in a fast-paced...

  • Call Centre Officer

    2 weeks ago

    Wellington City, New Zealand Momentum Consulting Group Full time

    Wellington CBD - Fun, diverse, hard working team - Fixed term and casual positions available Our client is an integral part of New Zealand’s health sector who are now looking to add self-motivated, efficient, and customer-focused individuals to help their team. Rotating roster across 24/7 days for an initial 12 month fixed-term period. We also have...

  • Wakefield Specialist Centre Team Leader

    1 week ago

    Wellington Central, New Zealand Wakefield Hospital Full time

    **Join Evolution Healthcare** When you join us at Evolution Healthcare, you will be given the support you need to succeed. We provide a safe, friendly, inclusive and diverse work environment. We believe the work we do, the values we uphold, and the ambitions of our team enable our staff to be their best. With a team of 1300 and growing, Evolution...

Team Leader, Regional Call Centre

3 weeks ago

Wellington, New Zealand Rabobank Full time

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients.

Our purpose is clear: we enable our clients to feed the world sustainably. Our commitment to our employees and customers is at the heart of everything we do.

**About the role**

The Regional Call Centre is part of the NZ and AU Operations departments. The Operations departments make a significant contribution to supporting the overall Rabobank Australia & New Zealand Group Strategy, manages risk and demonstrates and champions leadership, open mindedness, commitment and flexibility to find better ways of working, through strategy, structure and approach.

The Team Leader, Regional Call Centre supports the AU and NZ Country Banking, Rabobank Online Savings and Advisor Services/Key Account Services strategies. In addition, it leads and motivates a team of Call Centre staff for high performance ensuring the services provided are carried out in an accurate, timely and efficient manner, whilst maintaining high standards and contributing to a high level of client satisfaction.

**Key responsibilities and accountabilities**:

- Day-to-day leadership of a call centre team ensuring alignment with the Regional Call Centre Strategy and adherence to guidelines, policies and procedures, whilst delivering a high level of service to clients
- Collaborate and build strong relationships with all departments across the bank
- Build, develop and maintain high performing individuals with a strong emphasis on excellent customer focus, strong collaboration and a team who are flexible and ready to assist other teams or business groups with workload where/when required
- Assist in the implementation of new products and technology
- Work alongside the QA and Training Specialist, to identify training needs and continuous staff coaching in team to improve individual needs, establish and maintain documented coaching and development programs
- Establish and agree KPIs with the Regional Call Centre Manager and ensure that the KPIs are tracked, monitored and exceeded where possible
- Use client feedback to drive continuous improvement for increased customer satisfaction, drive efficiencies and minimise risk
- Lead and encourage continuous improvement, ensuring improvements address client feedback
- Act as the key point of contact for feedback and escalations, for clients and stakeholders

**To be successful in this role you will need to possess**:

- Previous Team Leader experience, gained from working within a similar banking/financial services environment
- A strong understanding of a Call Centre environment systems/technology and ideally, relevant regulatory requirements of Australia and New Zealand and no Advice/General Financial Advice Obligations
- Exceptional communication, interpersonal and influencing skills
- Have a strong ability to recruit, train, coach, manage and mentor a team
- Strong capability of problem solving, complaint handling and identification of compliance and risk issues
- You thrive in a fast paced environment, where continuous improvement, prioritising tasks and meeting deadlines is critical

This role will close Wednesday 29 January 2025
- Rabobank believe embracing inclusion, equity and belonging delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here._
- At Rabobank New Zealand, we are committed to our values; we are client-driven, we take responsibility, we are professional and cooperative. We have an open culture, where you can be yourself and be valued for who you are. All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned. We are proud to be an equal opportunity employer. Together, we can grow a better world._