National Registry Officer

2 days ago

Wellington City, New Zealand New Zealand Ministry of Justice Full time

**National Registry Officer - Wellington Based Contact Centre**

**Te whiwhinga mahi/The Opportunity**

At the Ministry of Justice, we put our customers at the forefront of everything we do. Our Contact Centre team are the first point of contact for everyone phoning the Ministry nationwide. This team is the first point of contact for anyone calling the Ministry, from wondering what time their local court opens, queries about Jury Duty to questions about upcoming hearings. All our calls are unique, with every touchpoint in this team viewed as an opportunity to help people. We do so one-call at a time with respect and kindness at the forefront.

***Working hours from 8.00am-5.00pm, Monday - Friday**

**Ko wai mātou/Who we are**

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.

The National Registry a friendly and diverse group, and we are all great communicators and relationship builders. This comes across in a strong team culture, where we are fun and supportive of one another, while still being focused on delivering stellar customer service. We encourage and inspire our teams through energy, enthusiasm, integrity and a consistent focus on what is important - excellent customer service.

Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It's our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated.

**He aha ngā painga o tēnei mahi mōu**/**Why you will enjoy working here**

**Benefits**:

- Contributions to prescriptions for glasses
- Online professional development portal
- Access to a variety of inclusive and proactive networks, including Pacifica, Māori, Rainbow and Women's.
- Free and confidential counselling sessions

**He pūkenga tou/Skills and Experience**

You don't need to have experience working in a Contact Centre, but you'll need good communication skills, an ability to think on your feet, and a passion for helping people. You'll be keen to learn, be mindful and communicate well with concerned customers.

Our staff say that for them it is all about _“trying to focus on what each caller actually needs and on finding a solution or directing them to someone who can help them. Communicating the information so they understand and finding the balance between too much and too little information.”_

Don't take our word for it, our team say - check out this link to see what it is like today.

**Utu ā-tau/**Salary**

The full banding for this role is $56,729 and $78,441. The appointing salary for this role is likely to be between $56,729 and $66,034 based on skills and experience.

**Tono mai/How to Apply**

**Anticipated start date -Monday 11**th** September

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