Shop Manager

Posted: 30/09/2025

Closing Date: 14/10/2025

Job Type: Permanent - Full Time

Location: Christchurch

Job Category: Retail

**Shop Manager**

**Permanent, Full-time (37.5 hours per week)**

**Manchester Street, Christchurch**

**Tuesday - Saturday shifts**

**About the role - Kōrero mō te tūranga**

Are you a dynamic leader with a passion for second-hand retail and community engagement? Our vibrant Manchester Shop is looking for a confident and capable Shop Manager to take the reins This is no ordinary shop — alongside our retail space, we operate a busy distribution centre, so we need someone who thrives in a fast-paced, multifaceted environment.

You’ll lead a team of around 4 paid employees and a large, dedicated group of volunteers. Strong leadership skills are essential, especially when it comes to recruiting, training, and motivating your team. You’ll also oversee logistics, including scheduling vehicle deliveries and managing stock flow between the shop and distribution centre.

If you’re commercially savvy, have a keen eye for fashion, and love creating a warm, welcoming space for customers and volunteers alike — we’d love to hear from you

In this role you will:

- Lead a team made up of a Assistant Managers, Casuals and Volunteers, fostering a positive, collaborative culture and ensuring smooth day-to-day operations
- Deliver high quality customer experience by creating a welcoming environment and maintaining excellent shop presentation
- Experience in logistics including experience in planning and overseeing goods movement, including incoming donations and outgoing deliveries.Ability to schedule and coordinate vehicle deliveries and pickups efficiently.
- Drive sales by engaging customers, identifying needs, and promoting products to meet performance targets
- Oversee and manage stock flow and donations, ensuring a diverse and appealing product range through effective sorting, pricing and merchandising
- Recruit, train and develop shop employees and volunteers, leading by example and with the support of the Retail Regional Manager
- Implement weekly marketing initiatives in store and on social media

**Who are we looking for? - Mā‎ wai te mahi nei?**

To be successful you will have:

- Proven experience in a management role in retail or a customer service-orientated role, with the ability to motivate both paid employees and volunteers
- Demonstrated knowledge of retail operations, stock management, sales drivers, administration, banking and cash handling
- Strong organisational and leadership skills
- Enthusiasm for sustainable fashion and community impact coupled with demonstrated knowledge of clothing brands
- Exceptional customer service skills, including the ability to manage difficult situations and de-escalate conflicts effectively.
- The ability to work least one weekend day as required

**About New Zealand Red Cross**

New Zealand Red Cross is part of the world's largest humanitarian network, with over 10,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.

We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

**Why work with us?**

At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.

**Our benefits include**:

- Five weeks annual leave
- Career development opportunities
- Annual flu vaccinations
- Discounts on Southern Cross health insurance

We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.
- **A recent copy of CV/Resume**
- **Cover Letter**
- **Passport**
- **Legal Right to Work In New Zealand**

You must have the right to live and work in New Zealand to be considered for this job. **Applications close at 05:00 pm on 14/10/2025.