Senior Personal Banker

**Req ID**: 82436
**Department**: NZ Personal Banking Branch Network
**Division**: New Zealand
**Location**: Auckland
Ko Mātou - About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mō te tūranga - About the role
As a Senior Personal Banker in our Personal Banking Branch Network - this role is responsible for serving customers directly, having needs based conversations, including to manage them through the associated property purchasing journey (with a focus on The Home Buyers Journey). These roles may also provide support to more junior solutions and service staff, for more complex customer needs.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Full-time / Permanent
**Role Location**: Sylvia Park Mall / Maungarei
**Work Hours**: Wednesday - Sunday
Ka aha tō rā e kite ai? - What will your day look like?
**As a Senior Personal Banker, you will have the opportunity to**:

- Act as ANZ products initiator and role model,
- Eagerly support the Branch Manager in delivering ANZ’s retail strategy, in addition to day-to-day operations for the branch,
- Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services,
- Take responsibility to ‘know your customer’ from a risk perspective,
- Deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers

Ōu Pūkenga? - What will you bring?
To grow and be successful in this role, you will ideally bring the following:

- Prior experience in developing strong relationships in a customer focused role
- Significant experience in financial services, preferably within the retail banking sector
- Excellent communication and interpersonal skills
- Leadership and coaching capabilities
- Experience in being an influential user and promoter of technology
- Ability to multi-task, highly adaptable to change and ambiguity

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
He aha te take e uru ai koe ki a mātou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Te Rā Ōtinga - Job Posting End Date
09/12/2024, 11.59pm, (Melbourne Australia)