Residential Cleaner

**Job description**

Our cleaners have a very important and key job in the company. They play an essential role in the success of our company by ensuring all our customers are satisfied with the service provided. The cleaner is responsible for cleaning and maintaining the household and its surroundings.

**Tasks**:
CLEANING
- Cleaning properties, including regular services, pre-arrival set-up, and/or departure cleans.
- Making beds and sorting out dirty linen to be sent to the laundry and/or dry cleaners.
- Replacing dirty linens and towels.
- Restocking owners' amenities such as toilet paper, face tissues, etc.
- Removing rubbish and recycling.
- Good knowledge of cleaning supplies.
- Ability to stand, kneel, and walk for extended periods of time.
- Housekeeping duties, including vacuuming, dusting, mopping, cleaning windows and scouring bathrooms.
- Vacuuming and mopping all types of flooring.
- Scrubbing and sanitizing bathrooms, toilets, showers, and sinks.
- Scrubbing and sanitizing all kitchen fixtures and appliances.
- Dusting ceilings, light fixtures, picture frames, tables, and chairs.
- Spot cleaning doors and frames.
- Tidying up rooms. Performing interior window cleanings (spot cleaning).

CUSTOMER SERVICE & COMMUNICATION
- Ability to maintain a positive attitude.
- Polite disposition.
- Respecting owners’ privacy.
- Respond to customer complaints or inquiries immediately and report any issues to the manager.
- Notify homeowners and the manager of any accidents or problems while rendering service.
- Responding to homeowners' inquiries and complaints in a professional manner.
- Follows SOPs (Standard Operating Procedures) and management guidelines.
- Take pride in a job well done.

HEALTH & SAFETY
- Upholding the companies’ confidentiality, security standards and Health & Safety procedures.
- Notifying the manager about broken appliances, old light bulbs, or damage.
- Ability to understand verbal and written instructions.
- Lift or move heavy objects, like mattresses or chairs.
- Use hand-eye coordination and fine motor skills.
- Monitoring cleaning supplies and ordering more as needed.
- Reporting any necessary repairs or replacements.
- Work as part of a team for larger homes but also able to work efficiently and independently with mínimal supervision.

LEADERSHIP, TEAM BUILDING & PERFORMANCE MANAGEMENT
- Handles negative situation and conflict in a constructive mode utilizing interpersonal and
- communication skills and techniques taught and promoted within the company.
- Initiates and constructively develops positive team dynamics with management, peers and
- customers.
- Demonstrates leadership and organizational skills in assisting in the planning and
- implementation of changes where applicable.

**Requirements**:

- Being able to communicate with your managers, CFG staff, and clients in English.**
**- Driver's licence.**
**- Ability to stand, kneel, and walk for extended periods of time.**
**- Besides the physical requirements, cleaning staff must have a strong work ethic and many soft skills, including**:
**-Attention to detail**
**-Customer forward thinking**
**-Teamwork and collaboration**
**-Organizational skills and time management**
**-Listening skills**
**-Honesty and integrity**
**-High energy levels**

**Language**:

- English (required)

Licence/Certification:

- Driver Licence (required)

**Salary**: $26.00 - $30.00 per hour

Expected hours: No less than 30 per week

Schedule:

- Monday to Friday

Application Question(s):

- Will you be able to reliably commute to Devonport (North Shore, Auckland) from Monday to Friday and be there before 8:45?