Room Attendant

**About The Role - Te mahi**

We are currently seeking a Room Attendant at our Sudima Auckland City Hotel.

These entry-level roles do not require any prior hotel experience as full training will be provided. You will however need to have a positive attitude and be fit and active for the role, reliable and embrace our company values.

Or if you come from years of experience we would love to have you on the team and would value the expertise you bring.

This role covers different shifts during the week, weekends and public holidays. You will need to be flexible to work all rostered days.

**Responsibilities | Ngā haepapa**
- Work to the highest standards of cleanliness, tidiness and hygiene
- Ensure timely and effective cleaning, presentation and maintenance of rooms
- Servicing rooms as required ensuring productivity standards are met
- Ensuring that the hotels high standards are upheld
- Perform related duties and special projects as assigned by the Executive Housekeeping Manager/Supervisors.
- Clean and service guest rooms and public areas according to the hotel’s standards and procedures, and use correct cleaning chemicals for designated surfaces, according to H&S regulations and hotel requirements
- To provide a warm, friendly welcome whenever you contact a guest and assist with directions if needed. To carry out work in a manner least affecting guests.
- To ensure and maintain the security of the personal information of guests and team members of the hotel. Report all items of value left by guests and submit to lost & found with information of room number and location found.
- Maintain a positive, upbeat attitude when communicating with co-workers and management.

**Requirements**:
**About you | Ko koe tēnei**

**If you are a great team player, enjoy working in a busy environment, and have a great eye for details, keep reading**
- Previous experience within a similar role desired but not essential
- Great communication and attention to detail
- Ability to remain calm under pressure, spot and resolve problems efficiently
- Willing to go the extra mile to ensure guests make the most of their day
- Exceptional grooming and hygiene standards
- Flexibility to work a variety of shifts
- Valid Right to Work in NZ

**Benefits**

**He kura te tangata - We are all valued
**As an employer of choice,** we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
- Wellbeing programme including Health insurance discounts
- Excellent reward & recognition events
- Long service and anniversary gifts and benefits
- Staff, family and friends rates within our network of hotels
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform

**Who We Are - Ko Wai Mātou**

Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.

At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.

Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

**_ E manawanui ana tātou - We care_**

**_ Ka mahi tahi tātou - We work together_**

**_ Ka whai tātou i te tika - We do the right thing_**

**_ He kura te tangata - We are all valued_