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Student Interest and Conflict Resolution Adviser
3 weeks ago
Do you enjoy working in a varied and dynamic environment?
- Are you a highly organised self-starter and natural relationship builder?
- Have you got experience in triage, behavioural risk assessment and complex case management?
**Kōrero mō te tūranga - About the role**
Te Herenga Waka - Victoria University of Wellington is currently recruiting a permanent, full-time Student Interest and Conflict Resolution Adviser to join the Tauria - Student Interest and Conflict Resolution team in Te Purengi - Student Experience and Wellbeing.
The role will be responsible to support the work of the Manager, Tauria - Student Interest and Conflict Resolution to manage student issues, behavioural risks, concerns, complaints to support a safe and inclusive community.
Key responsibilities:
- Provide guidance and assistance to students and staff in areas of student safety, behavioural risk, interpersonal conflict and other student concerns.
- Effectively gather and assess information, as required, to ensure that concerns, complaints and conflict involving students are resolved at the earliest, and where appropriate, at the most informal level.
- Undertake complex case and complaints management, behavioural risk assessment and interventions to support behaviour change.
- Respond to sexually harmful behaviours to ensure students are aware of their support and reporting options, in an appropriate and timely manner.
- Provide facilitation and conflict resolution where appropriate to assist the student and staff community to address concerns through alternative avenues.
- Training and delivery of educational sessions under the direction of the Manager, Tauria - Student Interest and Conflict Resolution to contribute to safe and respectful communities.
**Ō pūmanawa - About you**
This role is extremely rewarding for the individual who enjoys problem solving and innovative approaches to respond to harm and conflict.
- Be an excellent communicator and enthusiastic problem solver who brings an empathetic and organised approach to complex interpersonal issues.
- Enjoy working in a varied and dynamic environment.
- Thrive in this role if you enjoy working with people.
- Have an ability to influence and manage conflict, attention to detail, and self-management skills.
- Be a highly organised self-starter and natural relationship builder, who relishes navigating complex situations to achieve positive outcomes.
- Have 89-effective time management and forward planning to balance competing demands.
- Maintain a high standard of service to both students and staff.
- Have the ability to remain calm under pressure.
- Thrive working with a diverse range of stakeholders.
Key requirements:
- Experience in triage, behavioural risk assessment and complex case management.
- Experience and demonstrated skills in conflict resolution and complaints management.
- Strong oral and written communication skills.
- Demonstrated relationship building skills.
- Demonstrated ability to work effectively under limited supervision, including the ability to prioritise tasks, make defensible decisions, meet deadlines and manage unpredictable workload and challenges of the role.
- Proven ability to work with a wide range of students/staff from diverse backgrounds and cultures.
- Proven understanding of and commitment to the principles of the Treaty of Waitangi.
There are many benefits to working at Te Herenga Waka - Victoria University of Wellington, including being part of New Zealand’s top research university.
