Customer Service Specialist

Do you have a natural ability to build connections with people and a passion for providing an exceptional customer experience? Are you known for your curiosity and ability to think outside the box to solve problems? Do you love having variety in your day and thrive in a positive environment with high performers? If you answered a big resounding YES to these questions, it sounds like we have the perfect role for you MECCA Brands has had exceptional growth in the past five years and we’re looking for the right people to help us deliver industry leading customer experience, in our Customer Care team.

We currently have Full-Time roles available and offer a consistent weekly roster, including one weekend shift each week. This role is based in our office in Auckland, with a 50% hybrid working model that provides the work-life balance you may be looking for.

The Role You Could Play

Every day will look different, as you move from questions on our loyalty program, delivery investigations, returns and service booking requests. Every interaction will require you to be empathetic, to think on your feet and be focused on delighting our customers.

You will work both independently and as part of a team, as you leverage the experience and knowledge of other team members to find the right solution for our customers.

Training and Development

We will provide you with the training and resources you require to succeed in your new role, including a one-week induction program with on-the-job training and sessions run by our leadership team. You will have regular 1:1 sessions with your Team Leader, as well as monthly team meetings to stay up to date on what’s happening in the business. As you progress in your role at MECCA, you will work with your Leader to create a personalised development plan to build a long-lasting career with Australia and New Zealand’s most beloved beauty destination

What You Will Bring

At MECCA we live and breathe our values - we are looking for someone that always does what’s right by the customer, treats others with respect and courtesy, takes responsibility and ownership of their role, and brings a positive and energetic attitude to work every day, while also maintaining knowledge of our processes, products and services.
- Previous Customer Service experience, ideally in a Contact Centre or retail environment
- A true passion for providing exceptional customer experience and demonstrating authenticity and empathy in all customer interactions
- A motivated, can-do attitude, and the maturity & resilience to work autonomously as well as part of a team
- A friendly, calm and professional manner when dealing with customers
- A commitment to learning, growing and challenging themselves
- Fantastic written communication skills, including great spelling & grammar

Your Life At MECCA

Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way

Some of our other team member benefits include:

- Professional development programs and first-class digitised learning offering
- Health and well-being initiatives
- Reward and recognition programs
- Access to bonus and incentive programs
- Quarterly product allowance
- Unlimited 40% discount

There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.

To learn more about life at MECCA Brands, follow us on LinkedIn at

MECCA Brands