Resident Services Manager

Are you a kind, people person who is passionate about fostering a strong health and safety culture and thrives to exceed expectations? - Enjoy a varied, fast-paced and rewarding role - Competitive salary with additional leave and employee benefits - Develop your leadership skills in our unique leadership programme **What's the job?** In this exciting role at Bert Sutcliffe Retirement Village in Birkenhead, Auckland, the Resident Services Manager will: - Lead with kindness and oversee the delivery of the village service functions including kitchen, housekeeping, gardening, maintenance, laundry and administration teams - Provide leadership support to Reception and Administration teams and general leadership at village in the absence of the Village Manager - Have oversight for all risk management and health and safety related processes for the village - Actively promote team members to be involved in health, safety and wellbeing - Lead and model the Ryman characteristics by motivating and inspiring your team to 'Do it safely or not at all' - Work collaboratively with the village leadership team to foster a culture of excellence, fun friendly supportive environment that is 'Good enough for Mum or Dad' - Manage the roster for Auxiliary teams ensuring adequate staffing levels and recruitment is maintained - Educate team members on mandatory training, inductions, policies and procedures to promote compliance - Manage recruitment and onboarding process collaboratively with the Village Manager to ensure an exceptional employee experience for new hires - HAVE FUN This is a full time position working Sunday to Thursday 0800 - 1630. You will need to be flexible outside of these hours, as part of the role will require your ability to work on call. **Why work at Ryman?** As part of the Ryman team you will: - Receive continuous support for growth of professional development - Work in a stunning, resort-style village in beautiful Birkenhead, Auckland - Develop your leadership skills in our unique leadership programme "LEAP" - Gain access to scholarships and funding support for further education and career opportunities - Be surrounded by fun, friendly, caring, like-minded people that leave you smiling at the end of the day - Access over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail **Who are you?** To thrive in our fast-paced and varied environment you will: - Be an outstanding communicator that is both professional and empathetic - Have exceptional organisational skills and the ability to juggle conflicting priorities - Have a comprehensive knowledge of continuous improvement systems and processes - Enjoy building meaningful relationships with our teams, our residents and their families - Have proven management experience with a preference for Health and Safety experience and training - Place a high emphasis on customer service and work hard to deliver exceptional service to our residents and support to our teams **Who are Ryman?** At Ryman, we believe the measure of a full life is one that gets richer with age. Ryman has grown to become the largest retirement village operator in New Zealand. We own and operate 45 villages in New Zealand and Australia. Being the developer, designer, builder, and operator means we will continue to challenge the status quo and adapt to better serve our residents and team members. **Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.