Nz Custody Account Manager

NZ CUSTODY ACCOUNT MANAGER (JOB NUMBER: BP2003870)

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
- BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
- BNP Paribas MixCity which fosters better representation of women at all levels of the organization
- Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
- BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

More information
BNP Paribas - Diversity & Inclusion Journey
BNP Paribas - The Bank Of Green Changes

Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year

**Description of the Department**:
The Custody Account Management team is dedicated to providing a premier level of service to the 3rd Party Asset Manager (3PAM) and New Zealand Custody (NZC) client relationships of BNP Paribas Fund Services. The 3PAM that we deal with are appointed by our contracted Custody Clients.

The provision of outsourced solutions to domestic 3PAM’s and NZC’s is one of BNP Paribas Fund Services primary target market segments. 3PAM’s are recognised as being key influencers in the market providing feedback to our current clients with respect to existing service levels, to potential clients as a point of reference and to the industry in general through their responses to industry wide surveys and conferences.

The Account Management team is responsible for all aspects of service delivery and relationship building for our 3PAM and NZC clients. This broadly covers all portfolio cash and securities reporting (including any customised reporting), reporting of failed and settled transactions, overseeing all cash and securities related transaction processing (and the subsequent settlement of these transactions through our agent bank network) and the key point of contact for enquires (fails, corporate events, income, accounting enquiries etc.).

All non-custody related transactional flow and query management are managed through the Middle-office Services team.

The Account Management team also works closely with the NZ Client Implementation Manager to assist with Client Transition activities, along with managing Market account opening and Global Tax documentation requirements.

**Summary of the Role**:
The NZ Custody Account Manager position has two distinct responsibilities.

The first responsibility is to manage a group of New Zealand located 3rd party asset managers and NZ Custody Clients
- To provide them with a single point of contact for Custody within BNP Paribas.
- To resolve issues and build trust and confidence with these 3rd party asset managers in the BNP Paribas organisation encompassing all business lines and locations.
- The NZ Custody Account Manager is responsible to achieve fully referenceable relationships with all of its managers.
- The NZ Custody Account Manager is the point of contact between the Investment Manager and all internal stakeholders, for Investment Manager’s custody needs.
- Custody transaction processing is completed by the Custody teams in India and Sydney, but awareness of transactions is required by the NZ Custody Account Manager.

**Key Responsibilities**:
The role has accountability for BNPFS’s NZ custody offering, including the following:

- Day to day management of client custodial relationships ensuring that the highest levels of satisfaction possible are achieved
- Daily query and issue resolution relating to custodial operations for New Zealand Clients and New Zealand 3PAM’s.
- Ensure that clients and 3PAM’s expectations are managed and delivered in line with requirements and timescales.
- Working with internal teams to ensure the 3PAM and NZC requirements are effectively represented
- Oversight of NZD custody reconciliation breaks
- Resolution of internal queries and issues, including non-receipt of funds, Auto-FX and unadvised credits.
- Ensuring BNP Paribas internal policies and controls are not compromised.
- Back - up and cross cover other team members in times of absence.
- Follow t