Field Engineer Whangārei

7 days ago

Whangarei, New Zealand Datacom Full time

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
We're one of New Zealand's largest organisations, but unlike others we're extremely agile, we're kiwi owned, and we operate out of a large number of locations. Due to continued growth and new business, we have an opportunity for someone to become part of our team in Te Tai Tokerau, where you will be supporting both local and national customers.

**About the Role**:
**What you’ll do**:

- Oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
- Install, repair and maintain customers’ computer systems environment including hardware, system software and peripherals
- Manage customer relationships, understanding specific client requirements and feeding back to Datacom to support their needs
- Proactively manage and monitor the system environment for continuing business support, resolving issues within the required Service Level timeframe
- Support sites and end users on services such as Desktops, Laptops, Desk-Phones, Mobile phones, end-point devices like laptops etc. Investigating business problems and seek solutions within the environment
- Own incidents, requests, and hardware Move, Add and Change (MAC’s) assigned to their Service Desk queue where an engineer is required to attend site
- Review and approve operational quality of system equipment

**Ideally you will have**:

- Previous experience in a similar role that allowed you to build and develop your wide range of IT skills and knowledge
- Excellent hands-on experience with PC’s, Laptop’s and Windows Tablet hardware that will allow you to build, configure, setup and install devices, and to troubleshoot issues with hardware and Windows operating systems
- Experience with Microsoft Office products and deployments, as well as their suite of on-line services including M365, Teams as well as deployment and management tools Intune and Autopilot
- Experience providing technical support with Windows, MS Server, Azure, O365, AD, Exchange, Hardware, MS Teams and more
- Worked with a variety of LAN technologies including cabled local area networks, Wi-Fi networks.
- Great customer service focus and excellent interpersonal skills
- The ability to communicate clearly - both verbally and in writing

The Nitty Gritty
If you are interested in being considered for this excellent opportunity, please apply
- we are keen to hear from you

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