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Front Office Agent

2 weeks ago

Queenstown, New Zealand SOFITEL Full time

Company Description

Permanent position, 32 hours guaranteed per week.

**Job Description**:
Sofitel Queenstown Hotel & Spa are looking for an exceptional and outgoing Front Office Agent to join our team:

- Ensure a professional and attentive service is provided and guest expectations are exceeded.
- Respond to guest requests promptly, efficiently and courteously during reservations, arrival & check in, departure & check out, and throughout their stay.
- With your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions are positive and productive and in line with Sofitel service standards
- Have the freedom and creativity to deliver memorable moments that provide treasured guest experiences.

**Qualifications**:

- Previous Reservation/Front Office experience and five star luxury environment preferred.
- Knowledge of Opera or other booking system preferred.
- Full, clean valid manual driver’s license is preferred.
- Have flexibility to meet hotel rostering needs with weekend and public holiday work.

Additional Information
- '**Work Your Way**' - speak with us about your desired work life balance and make your perfect balance a reality.
- Your loyalty card entitling you to **discounted **Hotel stays, food and beverage rates and Spa treatments worldwide.
- Daily staff **meals **provided.
- Ongoing reward and recognition **incentives **and awards.
- Opportunities for further **development **and worldwide career **progression **within Accor.
- Work for a **world-leading** Global hotel company.
- Refer a friend **incentive**:

- Free gym access and ski hire

**Our commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._