Associate Technical Consultant

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)
Our culture is built on people who love coming to work to solve problems, and we embrace those who lean into a problem rather than lean away. Using your expertise, you will join NZ’s largest services company as part of a dedicated team, proud of delivering top class advice and guidance to our customers.
As an Associate Technical Consultant within our Dynamics 365 Service Line, you play a pivotal role assisting in the identification / development / implementation of technology solutions for clients using company products, technology solutions and/or proprietary tools & techniques.
The role is open to New Zealand Citizens, or Residents who have lived in New Zealand for five (5) years or more, that are able to pass a New Zealand Security Clearance.

What you’ll do
Working closely with Dynamics 365 team members the Associate Technical Consultant will see you working on a range of problems and you get to bring that analytical capability into focus. Always looking to build autonomous, continuous improvement systems within the Dynamics space. At the same time you will be supporting customer environments, technical docs, and delivering along with the guidance and support of the team
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
- Working on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
- Identifying and implementing opportunities for continuous improvement to build a culture of service excellence and demonstrates new ways of working.
- Building and maintaining a strong, constructive working relationship with customers and staff, focussed on achieving business goals.
- Supporting customers and wider datacom team throughout the project including in implementing and handover to other teams.
- Support in the identification and resolution of issues.
- Takes reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Reports all incidents, hazards or unsafe work practices as per Datacom policy.

What you’ll bring
- Advanced skills in an operating system and various database software and network systems.
- Knowledge of current services and new computing directions and technologies.
- Knowledge of user and key vendor requirements.
- Knowledge of Automation technologies and concepts.
- Working knowledge of hybrid cloud and native cloud environments.
- 2+ years of broad IT experience.
- Experience in a commercial business environment.
- Analytical, consultative and planning skills.
- Technical skills requiring further development.
- Proven self-ownership of personal training and development.
- Ability to analyse, isolate and interpret business needs and develop appropriate technical solutions.
- Adheres to budgets, schedules, work plans, and performance requirements.
- Exercises judgement within defined procedures and practices to determine appropriate action.
- Ability to converse with both end-users and IT employees at all levels of the business.
- Sound technical specification writing / documentation skills.
- Ability to interact and network with stakeholders in own area of expertise.
- Ability to work in large, collaborative teams and gain the cooperation of others.
- Ability to communicate technical concepts.

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.