Outbound Telesales Consultants

2 weeks ago

Auckland City, New Zealand NZME Full time

Are you a real people person looking for a part time role that you can really sink your teeth into and get results? And have great earning potential? And best of all in an outbound telesales role with WARM leads.

**THE ROLE**:
Located at our offices in Ellerslie, with shifts running every Monday-Friday from 5pm-8pm (4pm - 8pm also an option), this permanent part-time job is ideal for people wanting to work a few hours a week.

There’s plenty of parking available and we also have a gym onsite

**THE PURPOSE**:
As an Outbound Telesales Consultant your responsibility is to increase subscription revenue by cross-selling subscribers and lapsed or cancelled subscribers of NZME’s publications. These will be predominantly residential but may include some business subscriptions. No cold calling required

**SKILLS REQUIRED**:

- Customer Solutions and Sales Ability:
You will be able to build rapport quickly and establish subscribers needs through effective questioning techniques and/or up-sell wherever possible.
- Results Orientated:
Motivation for personal achievement of results and success comes naturally to you; tenaciously working towards exceeding targets by continual improvement and performance excellence.
- Communication:
You are effective in both individual and group situations; clearly expressing ideas, correct grammar, and language and terminology; adjusting the language to the characteristics and needs of the audience.
- Resilience:
You handle disappointment and/or rejection while maintaining effectiveness and you do not let emotions take over in a difficult call. Maintain stability of performance under pressure and/or opposition. Use empathy and acknowledgement when dealing with upset or difficult customers.
- Contributor
Success for the wider team required everyone to be involved. You actively participate as a member of a team to move the team toward the completion of goals.

**EDUCATION & PROVEN SUCCESS REQUIRED**:

- Customer Service/Contact Centre course and/or qualification or experience preferable but not necessary
- Previous Telesales experience desirable but not necessary
- A can-do attitude
- Willingness to learn

**ABOUT US**:
In return we’re offering an incredibly inspirational crew to work with, in a supportive environment that encourages you to be your very best. You’ll be joining a company that is vibrant and energetic - hey, its media after all This is a great introductory role into the sales and customer service industry, with ongoing training and development provided.

There is huge future growth potential on offer here, in a close-knit team who enjoy working hard and learning from each other.

We are an organisation that fosters a diverse workplace and is a vibrant and progressive place to work. Plus, we’re based in Ellerslie with an onsite gym and onsite parking - here’s a chance to live and work local

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