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Customer Success Associate

2 weeks ago

Christchurch, New Zealand Clear Stream Guttering Limited Full time

Looking for a role where you can truly make a difference and be the friendly, helpful face customers associate with a trusted local brand? At Clear Stream Guttering, you’ll be more than just a customer support agent—you’ll be the cornerstone of our clients’ experience, ensuring every interaction leaves a lasting positive impression. If you're passionate about delivering outstanding service and want to join a company that values your contributions, this is the role for you

We believe that great service starts with great values. At Clear Stream Guttering, we embody **Extremely Personable**, **Competitive Greatness**, and **Going Above and Beyond**. These values are not just buzzwords but the foundation of our success. As a Customer Success Associate, you’ll represent our commitment to excellence, ensuring every customer feels valued and supported. You’ll have the chance to leave a lasting impact by upholding these principles in every customer interaction.

**Key Responsibilities**:

- **Scheduling Coordination**: Organise and schedule weekly operations for field technicians, optimising routes and appointments for efficiency.
- **Financial Management**: Oversee accounts receivable and payable, maintaining accurate records and ensuring timely processing of transactions.
- **Lead Engagement**: Engage with potential new customers and audiences from social media platforms, identifying opportunities for business growth.
- **Calendar Management**: Work closely with the Managing Director to coordinate schedules, appointments, and meetings.
- **Administrative Support**: Perform general administrative duties with attention to detail, supporting the team in maintaining operational excellence.

**Benefits**
- **Direct Collaboration with Leadership**: Work closely with the managing director, gaining valuable insights and mentorship.
- **Diverse Workday**: Enjoy a variety of tasks and responsibilities, ensuring that no two days are the same.
- **Growth Opportunities**: Be part of a rapidly expanding organization with plenty of room for career advancement and professional development.
- **Flexible Work Environment**: Benefit from the flexibility of working from home, allowing for a better work-life balance.
- **Energetic Team Atmosphere**: Join a young and enthusiastic team that fosters a positive and supportive work culture.
- **Strong Attention to Detail**: You notice the small things that others might overlook, ensuring that every task is completed accurately and thoroughly.
- **Excellent Time Management**: You can prioritize tasks effectively and manage your time to meet deadlines without compromising quality.
- **Effective Communication**: You are clear and professional in your interactions with clients and team members, ensuring that information is shared accurately and promptly.
- **Proactive Problem-Solving**: You anticipate potential issues and address them before they escalate, always looking for ways to improve processes.
- **Tech-Savvy**: Comfortable using various software tools (training provided), you quickly adapt to new technologies and systems.
- **Team Player**: You collaborate well with others, contributing to a positive and supportive team environment.
- **Customer-Focused**: You are dedicated to providing outstanding service, making each customer interaction a positive experience.

If you are someone who takes pride in your work and is eager to grow with a supportive team, we’d love to hear from you

**Job Types**: Full-time, Part-time, Temp to perm
Contract length: 12 months

Pay: $24.00 - $26.00 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplementary Pay:

- Bonus

**Experience**:

- Admin or Sales: 1 year (preferred)

Work Location: In person