Workplace Experience Manager

Have meaningful impact as a Workplace Experience Manager.

As part of the largest insurance group in Australia and New Zealand, we’re here for you.

**Mō te Tūranga | YOUR ROLE**

As a key player in our NZ Workplace experience, you will enable strategic direction and ensure operational excellence by developing and managing a comprehensive roadmap for portfolio. Your role encompasses evaluating and identifying new service capabilities, anticipating business needs, and addressing potential misalignments to enhance service delivery.

You will cultivate strong relationships with customers and stakeholders, including senior leadership, extended property and technology teams and vendors, ensuring their needs are met. You will maintain operational oversight of all property and property technology, such as video conferencing, in New Zealand.

Your proactive customer service approach will prioritise first contact resolution and the collection of necessary information for specialist intervention when required. You will deliver high-quality, professional, and proactive communications to customers, utilizing real-time, weekly, and monthly reports to monitor SLA adherence and track issue progress. Additionally, you will lead engagement forums and educational programs with customers, forecasting future support requirements.

**Ōu Pūkenga | ABOUT YOU**

We're looking for someone with excellent collaboration skills, a knack for innovation, and a focus on customer satisfaction, along with the following experience:

- Experience (strategic and/or operational) working with executive teams of varying sizes and technical skills and knowledge.
- Commercial realestate management experience.
- Exceptional written and oral communication skills with a focus on executive level support.
- Success oriented and committed to achieving challenging objectives and delivering excellence, goal focused, forward thinking, committed to empowering others.
- Self-motivated and directed, with the ability to effectively prioritize and execute.
- A high degree of technical competency including a thorough knowledge of Apple and Microsoft Windows OS including O365 product suite

**Mō mātou| ABOUT US**

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design.

We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

- Access up to 50% off personal insurance, including home and motor insurance
- Flexibility through a program called MyFlex - supporting you to live life to the full
- Welcome Back cash bonus when returning from parental leave
- Grow your career through dynamic secondments

Learn more about who IAG is here