Parts Advisor

**Your New Opportunity**:
Penske New Zealand opened a brand new branch facility in Tauriko a year ago and this has allowed the company to offer state of the art technology and service to our valuable transport and engineering customers. As part of this growth and development, we are looking for a heavy parts specialist to join our busy parts team in Tauranga. This is a full time, permanent position reporting to the Parts Manager.

In this hands-on role you will be responsible for supporting both our internal staff (workshop) and external stakeholders (customers and dealers) on parts requirements across our diverse range. The Tauranga branch is operational from 7am - 9pm Monday to Friday. Applicants need to offer the flexibility to work a combination of morning shifts (7am - 4.30pm) and afternoon shifts (11.30am - 9pm) on a set roster (we anticipate you will work approximately 1 week per month on afternoon shift). Generous allowances are on offer.

**Specific Job Duties**:

- Provide parts Interpreting services & support to the Tauranga branch, the service and sales departments and our dealers.
- Provide a regular flow of parts to the truck workshop and to a range of retail customers.
- Provide input into appropriate stock levels for all truck, trailer and bus parts.
- Assist the Parts Manager to develop and implement successful sales strategies.
- Respond positively to dealer and customer orders and ensure delivery in a timely manner.
- Increase and maximise all parts sales using up-selling and cross selling methods.
- Make phone contact with our customer base when requested to increase business and promote new products and deals.
- Build relationships with customers to ensure ongoing business and use of genuine parts.
- Help market and sell Penske aftermarket product lines where relevant.
- Monitor and keep informed of latest product developments and updates, using these to maximum advantage.
- Participate in regular stocktakes and assist the warehouse team with sea freight processing, inwards good receipting and core return processing.
- Demonstrate leadership and display positive behaviours to enable the Tauranga parts and service department to exceed customer satisfaction levels.

**About You**:
Ideal applicants will have strong attention to detail and a passion for customer service. You will offer previous parts experience ideally within the automotive or heavy transport industries. You will have completed, in the process of or very interested in completing a Certificate in Parts Interpretation (through MITO) or you may be a Diesel Technician wanting to get off the tools and try something new. You will be capable of picking, packing and dispatching customer orders and you will understand the importance of prioritising tasks to ensure customer expectations are exceeded. You will work with high energy and your strong resilience will help you manage a fast-changing workload. You will be comfortable reading and interpreting parts catalogues and you will be a competent user of most MS Office programmes. A full car licence and a Forklift endorsement is desirable.

**About Penske**:
An iconic brand in both the business and racing worlds, the Penske organisation is a Fortune 500 company with a global presence, with over 50,000 employees. A leader in the New Zealand commercial vehicle, power generation and industrial engine sectors, Penske represents market-leading products such as MAN, Western Star and Dennis Eagle trucks along with MTU & Detroit engines across some of the most dynamic on
- and off-highway markets in the country.

**Why choose Team Penske?**

Our Purpose “We deliver powerful solutions through people, products and partnerships to make a difference” captures the reason why we are in business. We know that it is our people who are at the heart of our success and our values of ownership, passion, teamwork, integrity and care define how we do business and the type of people we want on our team. In addition to this, we want to make our employees have everything they need to do a great job; that is why as well as a great work environment, we offer the following benefits:

- Accredited Training & Development Programs;
- Commitment to providing the highest levels of safety, technical and leadership training;
- Competitive Remuneration;
- Reward and Recognition Programs;
- Employee Referral Program - generous employee referral fees;
- Employee Assistance Program;
- Penske Power Up Day - free paid day off during each calendar year;
- Family Friendly Benefits including Paid Parental Leave

**Be ambitious. We are.