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Referral Navigator

3 weeks ago

Wellington City, New Zealand Green Cross Health Full time

Join Access Community Health and be our awesome Referral Navigator

We are looking for someone who has a strong interpersonal and customer service attributes and excellent numerical and analytical skills Full training provided

**KEY RESPONSIBILITIES**:

- To undertake the full range of administrative and navigation processes for Essence Agency Clinical Support Programs
- To maintain full and accurate records, including all referrals, calls in and out of services, and processes as required
- Meet personal/team qualitative and quantitative targets
- Facilitate co-operative and cohesive working relationships between Care Coordination and Support Worker teams
- Deliver high quality, customer focused service within a structured framework and in a highly flexible service response environment
- Develop and maintain strong working relationships with support workers and service users, thus enhancing their roles and sense of belonging to Access
- To deliver services by following our Whakatauaki, "Care for our community, Work together, Look after each other and Do the right thing".