Relationship Consultant

Relationship Consultant
- Permanent Full-time role
- Location: Auckland - Wellington or Tauranga

Mō te Tūranga | About the Role

Client Services is a growing business unit supporting both Business and a range of Consumer customers. Our unit includes Institutional and Business Banking Service, Customer and Product Onboarding, Business Cards, Merchants and Digital Banking teams. You will work alongside key business partners including Relationship Managers, Analysts and Product teams to provide a timely, complete and superior service to our customers.

Our strength lies in recognising that customers’ needs differ and our aim is to provide a complete banking solution whatever a customer’s size. You will enjoy connecting with people and building lasting professional relationships. You will have a skill for recognising every opportunity to create magic through your outstanding customer service. Being the primary contact for our customers day to day banking needs, you will be relied upon for your responsiveness, priority management and excellent communication and business support skills.

The Client Services team are spread throughout New Zealand (we have staff spread from Whangarei to Invercargill) and are looking to increase our presence at our Corporate sites.

Na tōu rourou | What will you bring?
- You live and breathe outstanding customer service and have proven success at building lasting professional relationships
- Highly efficient communication skills
- Commercial acumen to be able to understand our mid-market, complex customers
- Strong attention to detail
- Business Banking & AML experience preferred

Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
- Additional purchased leave options up to 4 weeks per year
- Banking benefits, insurance discounts and superannuation scheme
- Growth and development - we provide opportunities for development and promote internal mobility
- Recognition - we recognise and reward our star performers
- School holiday subsidy - help you balance work and family during school holiday
- 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac - it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:
28 January 2025