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Customer Service Representative

3 weeks ago

Rodney County, New Zealand Madison Recruitment Full time

If you’re looking to kick start your career in a customer centric role with a supportive team the read on

Work for an ever-growing company specialising in health and wellness products. As part of the customer service team, you will play a vital role and aim to achieve an exceptional customer experience for callers on a wide range of issues and assist in maintaining a positive brand image.

**Role Responsibilities**
- Prompt and accurate response to customer product and service inquiries
- Asking engaging quality questions to get to the root of the problem and resolve complaints
- End to end processing of orders and requests
- Organise workflow to ensure company service delivery timelines are met
- Perform customer verifications and set up new customer accounts
- Accurately keep record of customer interactions and transactions
- Complete adhoc tasks as required from the business

**Benefits**
- You can expect lots of variety in your work with no two days the same
- Our close-knit teams like to combine achieving results and fun
- The client base is well developed so a lot of your role is essentially managing accounts of long-standing clients
- Product discounts
- Opportunity to learn and grow

**Skills and experience**
- Ability to quickly pick up on new systems and training and hit the ground running
- You are someone who has a clear, calm, professional phone manner who is able to easily connect with people from all walks of life and naturally enjoys finding solutions for customers.
- You have prior customer service experience in a fast-paced environment, ideally from Contact Centre, Retail, or Hospitality.
- You will have a passion for people and naturally aim for first call resolution wherever possible. We want you to get rave reviews from satisfied customers

You will be joining an experienced team, who work hard, provide a supportive culture to bounce off, and like to enjoy a laugh or two.

From the get-go you will be provided with what is needed for you to put your best foot forward, with structured training scheme and ongoing learning and development opportunities which will provide you with a great basis for your future career.

**If this sounds like you then submit your CV today If you have what we’re looking for, we will be in touch to tell you more about this awesome opportunity