Deployment Engineer

**About Foodies**

You know New World, PAK’nSAVE, Gilmours, and Four Square right? That’s us We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe) Our Support Centre is 1,000 people strong, which includes 300+ IT employees, who all play a vital role in supporting our network of 330+ stores across the North Island.

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**The Role**:
Are you looking for a new opportunity that has the depth, variety, and scale? A role which is part of an awesome team and will allow you to grow your career? Do you enjoy supporting people with technology? If so, this role is going to get you excited

Due to an internal promotion, we are currently recruiting for a new Deployment Engineer to join the future-focused Foodies IT team. This role involves a variety of work and touches everything Tech in store.

Reporting to the Lead Deployment Engineer, this role is responsible for ensuring the insource and outsource deployment solutions are well designed, managed and maintained to a high level. Other key responsibilities include:

- Help to define and deliver required software to Point of Sale devices without interruption to trade.
- Ensure post checks are done to avoid any known issues occurring during deployment.
- Ensure capacity issues are proactively identified and mitigation options highlighted and implemented.
- Be a primary contact point for operations, supporting other teams in triaging issues to identify if solutions are available via deployment to resolve software bugs or hardware faults
- Support management on reporting on firmware, software, or patch versions
- Monitor and manage incident queues after each deployment
- Show versatility across functional areas, such as testing, scripting, consulting, and development

**What skills and experience you need**
- Have a proven track record in IT End User Support roles.
- Experience and knowledge of deployment solutions would be ideal, but is not essential.
- An analytical mindset, with the ability to work through processes in a systematic approach.
- Able to collect business and technical requirements and design and implement solutions to meet those requirements
- Excellent planning and communication skills - both written and verbal, with a great ability to collaborate with others, clearly articulate ideas/concepts and effectively present to others
- You will be curious, and keen to learn more, and constantly looking at what’s possible

**Experience awesome. Achieve Awesome. Be awesomely you.