Solution Analyst
2 weeks ago
**About Foodies**
You know New World, PAK’nSAVE and Four Square right? That’s us We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe) Our Support Centre is 1,000 people strong, which includes 300+ IT employees, who all play a vital role in supporting our network of 330+ stores across the North Island.
**About the role**
- Develop and maintain effective relationships with key stakeholders, Owner Operators and vendors across Wholesale Service Delivery operations and the Support Centre.
- Troubleshoot or escalate technical issues, working with appropriate technology teams to provide solutions quickly.
- Lead and participate in RCA (root cause analysis) and ensure actions related to impactful technology incidents are assigned and executed to prevent recurrence.
- Implement configuration changes to critical Wholesale Service Delivery solutions to meet business needs and agreed service levels.
- Provide second and third level IT support to the FSNI IT Service Desk and FSNI Wholesale business through analysis, diagnosis and ultimately resolution of incidents, service requests and problems.
- Participate in a 24x7x52 week On Call technical support roster
**About you**
You’ll have excellent communication and interpersonal skills, the ability to multitask and work through issues in a fast paced, complex, operational environment. To be successful in this role it would be helpful to have some of the following:
- Experience in working and providing technical support in an enterprise Agile environment aligned with the Scaled Agile for Enterprise framework (SAFE).
- Experience and deep understanding of top tier technology solutions including SAP ERP, SAP EWM and related end user device technologies.
- The ability to autonomously understand, support and deliver mission critical services which are provided on a 24x7x365 basis.
- Experience with business and process quality & efficiency as well as Lean/Six Sigma.
**Experience awesome. Achieve Awesome. Be awesomely you.
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