Operations Support Agent

Service Assurance; Customer Service; Admin & Support; Operations Support; Reporting

**What you’ll be working on**

Our Operations Support Agents are committed to sorting our freight and ensuring all shipments move through our depots seamlessly and with care, so that we can deliver on our service promises. Processing our customer’s shipments takes a huge team, on the ground tackling and coordinating a high volume of freight to ensure our customers can deliver for their customers.

- Sort and move freight, including cartons, satchels and parcels, into designated bays and cages
- Perform repetitive manual handling tasks, including lifting heavy and bulky freight items
- Read labels and sort freight into correct areas
- Scan freight as required
- Support freight movements from the conveyor system to designated areas
- Palletise and shrink-wrap freight
- General warehouse and housekeeping duties
- Maintain a safe working environment

Post Code: 2013 | Auckland

**What you’ll bring to the team**

- Warehouse experience desirable
- Experience in picking is highly desirable
- Forklift license is highly desirable but not essential
- Previous shipping experience desirable
- Strong geographical knowledge and route planning and organizing skills
- Outstanding customer service experience
- Safety focused with an understanding of chain of responsibility
- Exceptional written and verbal communication

**What you can expect to get**

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects - we make sure you have everything you need to become anything you want to be.

Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance

- Health & wellness, employee assistance, and rewards and recognition programs
- Special employee discounts on medical insurance, computers, electronics, travel packages, and much more
- Uniform provided including safety shoes
- Safety Above All Culture

**Who are we?**

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next.

We’re team FedEx - 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results - for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

**Our Values**

Our culture values empower us to deliver great results. With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

**Awards**

- FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
- Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023

**Our Commitment** **to Equal Opportunities**

We do not tolerate discrimination or harassment based on race, colour, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

**Interested to join Team FedEx?**

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

Applicants must be immediately eligible to work in New Zealand (Citizens or Permanent Residents) *

Only those applicants who are shortlisted will be contacted.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive conside