Support Engineer

3 days ago

Hamilton, New Zealand The Instillery Full time

We instil capability and belief into businesses to transform and flourish by putting the power of the world’s best and brightest technology in your hands, at your place, at your pace. We are looking for a Level 1 Support Engineer to come join us and really make a difference.

The L1 Support Engineer is a key and fundamental position at The Instillery, it’s customer service at its finest, our life blood, what we excel at and a bit of our bread and butter. You’ll be responsible for providing our customers with the technical support they need, when they need it and in a diligent, secure, efficient and friendly manner.

**A day in the life of a Level 1 Support Engineer will involve**:

- Representing The Instillery and communicating with our clients, supporting them with their technical operations - resolving our clients’ technical issues and enabling them in their day-to-day operations
- Trouble-shooting a range of technical issues for our clients, involving Windows, Exchange and Office 365
- Managing a high volume of incoming tickets within specified timeframes (call answering, time on call etc)

Underpinning all of this is the beauty of working with an incredible NZ team of real people passionate about what we do - solving big problems, partnering with intent, seeking the best global technology and delivering quality outcomes. We ask why. We pride ourselves on our team culture, being easy to get along with, having fun while we work hard and love our brand. You'll also be paid well, have cool offices, get your birthday off, and be able to work flexibly, all with a purpose for what we are doing.

**To be successful in this role you will**:

- Be passionate and have experience within IT, either in an office environment or tertiary institute.
- Have good attention to detail, accuracy and be able to demonstrate completion of administration associated with technical work
- Be positive and responsive with a focussed attitude, ready to help.

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