Senior Desktop Support

7 days ago

Auckland City, New Zealand Robert Half Full time

**The Company**

Part of an international, not for profit educational centre with locations throughout Australia and New Zealand this organisation puts technology in the front of everything the do. Offering students not just an education, but an experience as well This thought process extends also to all staff, with the team having a real passion for making an exciting environment for everyone to enjoy. Due to the nature of courses offered, you'll find that you get to work with some high powered technology

**The Role**

**Duties**
- Act an escalation point for other Helpdesk Analysts on-site
- Ensure call ownership is embraced and initiate problem escalate where necessary
- Analyse, identify, diagnose and troubleshoot user desktop technical issues and network faults
- Resolve basic security related issues
- Ensure all incidents & requests are logged prior to completion, tickets are to be accurately logged with work notes and resolution descriptions attached
- Ensure incidents and requests are completed within agreed service level agreements
- Improve first call resolution, manage customer perception and build strong internal relationships

**Skills & Experience**
- Prior experience in similar contract positions
- Strong time management, organisational & attention to detail skills
- Good working knowledge of End User IT technology - PC/Desktop support and LAN
- MS Office: full knowledge of office suites
- Active Directory and Group Policy: setting up new users, maintaining the current AD structure, adding distribution lists, permissions, etc.
- Experience with Apple environment and products

**How to apply**

Please send your resume in **Microsoft Word** format or for further information, contact Camilla Aldrich in our Auckland office on** 09-915-6700.**

**Job Reference No**:06900-0012532712

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