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Front of House

3 weeks ago

Queenstown, New Zealand Future Hospitality Group Full time

Are you passionate about creating exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? If so, Future Hospitality Group is seeking talented individuals like you to join our team at El Camino Queenstown, in the heart of Queenstown

**About Future Hospitality Group**:
Future Hospitality Group is a leading hospitality company committed to delivering unparalleled service and unforgettable experiences. With a strong presence in the industry, we operate a diverse portfolio of renowned venues throughout Queenstown. Our mission is to set new standards in hospitality by combining innovative concepts, world-class service, and a genuine passion for creating lasting memories for our guests.

As a Front of House team member at El Camino Queenstown, you will be the face of our venue, providing exceptional customer service and ensuring that every guest has a memorable experience. Your role will involve engaging with customers, taking orders, serving food and beverages, and maintaining a welcoming and vibrant atmosphere.

**Responsibilities**:

- Greeting and welcoming guests with a warm and friendly demeanour
- Guiding guests to their tables and assisting with seating arrangements
- Providing detailed information about menu items, specials, and promotions
- Taking accurate food and drink orders and relaying them to the kitchen and bar staff
- Serving food and beverages promptly and efficiently
- Anticipating and fulfilling guest needs, ensuring a seamless dining experience
- Handling customer inquiries, concerns, and complaints in a professional manner
- Maintaining cleanliness and organisation of the front-of-house area
- Collaborating with the entire team to ensure smooth operations and excellent service

**Requirements**:

- Previous experience in a similar role within the hospitality industry is preferred
- Exceptional interpersonal and communication skills
- Strong customer service orientation with a friendly and outgoing personality
- Ability to work well under pressure and in a fast-paced environment
- Excellent organisational skills and attention to detail
- Knowledge of food and beverage operations and menu items
- Availability to work flexible hours, including evenings, weekends, and public holidays

Join us at Future Hospitality Group and be part of a dynamic team dedicated to creating extraordinary experiences for our guests. We offer opportunities for growth and development and a supportive work environment that fosters teamwork and creativity.

To apply, please submit your resume and a cover letter highlighting your relevant experience and why you think you would be good for the role.

We look forward to hearing from you