Training Specialist

Are you looking for an exciting new opportunity? Thomson Reuters are on the lookout for an enthusiastic Training Specialist to join our AEM Customer Training Team. This role is remote and can be based anywhere in New Zealand.

The Training Specialist will provide online and digital product training for legal customers to support new sales, increase customer usage, drive growth and contribute to retention targets.

The trainer is the “technical expert” in the legal online research platforms to drive usage, reinforce value position, and ensure the customer gets a return on investment resulting in high retention rates.

**About the Role**

In this opportunity as Training Specialist, you will:
Retention:

- Contact new customers in the assigned region/territory to offer training - f2f and/or digital options.
- Proactively contact all customers in the territory 6 months out from renewal date to offer training - med/lrge law customers.
- Work in partnership with the CRM to identify/manage at risk customers to formalize a retention strategy.
- Design and deliver webinars to contribute to the quarterly schedule.
- Provide research assistance to clients to support pre and post sales.
- Prepare and deliver customize training courses to meet client’s needs.
- Contribute to creating and reviewing training digital assets published on the training.
- Achieve a target of training events delivered to 80% of a trainer’s territory

Sales:

- Support sales activity by conducting product demonstrations, creating topic and practice area videos, and demonstration scripts to support sales certification programs.
- Identify up-sell and cross-sell activity and submit referral form for sales.

Development:

- Maintain up-to-date topical leading case knowledge to enable building appropriate examples which highlight the VP.
- Adopt agile ways of working to deliver training team projects

Business Support Activities:

- Provide platform UAT and client feedback to support product development and enhancement releases.
- Support TR internal training requests to align with business priorities e.g induction and certification.

Operational:

- Timely and accurately record keeping with 24 hours of event - (client contact, training events, cases, ask a trainer).
- Send post training evaluation feedback request to all attendees within 24 hours of the event.
- New training event requests SLA 24-48 hours from when the case is raised in line with SLA policy.

**About You**

You’re a fit for the role of Training Specialist, if your background includes:

- Worked in a legal or law library conducting and supporting legal research.
- Desirable - legal studies or law degree or accounting qualifications (which ever applicable to type of training provided)
- Strong communication and highly developed presentation skills
- Adult education training.
- Experience in the design and delivery of training programs.
- Experience with preparation of support learning materials including user guides and research tips.
- Experience in developing eLearning training modules

LI-LK1

**What's in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**:Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**:LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**:Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- ** Purpose Driven Work**:We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professi