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Noc Engineer

3 weeks ago

New Zealand Imara Limited Full time

**The Company**
Steeped in NZ Tech history, they deliver one of the most customer-oriented Network Operation Centre's (NOC's) in New Zealand. Providing 24-hour support, our client leads the pack in p monitoring, standards and advisory.

With a promote within culture, this role is unlike any other. It has a dedicated pathway into Incident Management and Leadership.

**The Role**

**Ideally suited to an IT Level 1 Helpdesk/Service Desk Engineer (minimum 12 months experience) who has a passion for networking and wants to move overtime into Incident Management.**

While our client provides 24x7 support,
**your role** is only
**Monday - Friday 0900 - 1700**. Yes, you will be required to provide on call support, but your non on call roster is Monday to Friday.

Day to day, you will be supplying
**proactive monitoring** of networking infrastructure services for clients and ensuring any alarms and or issues are remedied within their SLA. Issues are resolved and/or escalated by you and the team. Being ITIL based, you must embrace proactive support and be consciously aware of SLA response timeframes.

**The Person**
As stated previously, this role is ideally aligned to someone who has a passion for networking but wanting to move into Incident Management. Our client has created a dedicated training programme that focuses

1. Building your competencies in Network Operations Support

2. Growing your skills so you can be promoted into Incident Management.

**Your skills**
A very confident person with proven verbal communication skills, you are historically skilled in and enjoy a client facing technical support roles.

You are self-managed and know when to ask for help.

You are professional and have a reliable approach to work and the role.

Ideally, you have ServiceNow Incident Management tool experience.

If you have worked for an ISP before, that is ideal

You currently working in a helpdesk role providing IT support across cloud / o365 / network issues.

The tech stack includes IoT, Cisco Enterprise equipment, Fortinet Security, and other tools.

**Remuneration and Benefits**
- Parking onsite (car and license is mandatory).
- Tools of trade (Phone & Laptop).
- Training in Fortinet then ITIL V4 Certification.
- up to $75,000 base salary, Kiwisaver, non-financial benefits and on call allowances.

**Next Steps**
If you feel this role is for you, send in a letter of introduction explaining why this role aligns and importantly, a resume highlighting your career journey thus far.

Call Cate Hardy on 021 028 71151
- Are you currently a Helpdesk engineer in IT & love networking'
- Do you want a role in NOC but can't get a start' Want a career in Incident Mgmt'
- Starting wage up to $75k, plus training & development, No shift work etc.