Retail Store Manager

Subway Highbrookis a franchise of Subway with high standardsand Quality of Products. We Pride ourselves on customer service and can doattitude.

We are looking for people who want to be in our team over the longer termand build a career in retail food industry.

**POSITION TITLE**: Store Manager/Retail Store Manager

ROLE OVERVIEW

A Store Manager optimizes the operating profit of their site andensures their store builds a reputation for providing excellent customerservice. A Store Manager grows retail shop sales in all categories andimplements best practice of each component of the retail offer. This positionensures competent, capable employees are recognized and developedthrough ongoing training.

Key Accountabilities

**Financial responsibilities**:
**Manage and track the following elements**:
Subway Sales

Net Profit

Overall Store Business

Maintaining records of financial transactions

**People Management**:
Recruit and select new employees

Overall management and responsibility of Sandwich Artist, ShiftManagers, Assistant Managers

Ensure that new employees are trained and inducted in accordancewith Subway training requirements

Provide ongoing coaching of employees and lead expectations byexample

Prepare the rosters in line with budgeted labour and man hours

Run employee counseling sessions and Investigation Meetings.

Recommends promotion, transfer, or termination of employees. Mayconduct written and verbal staff evaluations

Perform employee appraisals once every quarter

**Mentor Assistant Managers as requiredSales and Marketing**:
Create yearly strategic plans with target sales growth and marketingbudget

Responsible to develop and implement local marketing initiatives

Responsible to develop local marketing products, pricing the productsand design materials

Promote the products and brand via advertising and sponsorships

Managing the existing sponsorships

Achieve yearly sales target and expenses within budget

**Business Acumen**:
Develop and monitor store labour budgets and man hours

Invoicing, ordering and daily banking

Prepare required paperwork in relation to stock and sales. Prepareemployee pay and timesheets

Manage cash variances and wastage.

Ensure 100% compliance in accordance to SUBWAY and councilguidelines

**Retail Acumen**:
Perform inventory management and stock control including weekly stocktake and reports. Analyze the Weekly Sales & Inventory Report toimprove the business

Direct and undertake housekeeping activities such as maintaining storecleanliness and presentation

Complete all required courses as directed by owner

**Occupational Health & Safety**:
Ensure safety procedures are followed to prevent injury

Provide a safe work environment for employees andcustomers

Ensuring compliance with occupational health and safety regulations

Ensure all accidents are reported as per company process

**Customer Services**:
Promote & encourage a high level of customer service amongstemployeesProvide a high standard of customer service in dealing with sales,inquires and complaints

Handle unresolved and/or escalated customer complaints

**Key Challenges**:
Determining product mix, stock levels and service standards

Maintain high personal standards in presentation and work habits

Manage point of sale and customer complaints

Sales growth, financial management and analytical judgment

Strategic thinking with planning and alignment

Inventory management

Collaborate and negotiate with others

Compliance and process focused

Maintain store cleanliness and hygiene at all times

Knowledge, Skills and Experience

**Skills**:
Excellent spoken and written English

Management ability Enthusiasm and self
- motivation

Positive team player

High standard of personal presentation

Analytical skills

Attention to detail and compliance focused

Budgeting and financial skills

Strong computer skills Microsoft Excel Microsoft Word Outlook &Internet

**Experience**:
4 years Subway experience at Manager level.

**Qualifications**:
Tertiary level Business/Management degree.

WHATS LIKE WORKING IN SUBWAY'

We are one of the busiest subway restaurants, so this job will keep youon your toes. Responsibilities in store are wide and varied. Must be available to work 6am-10pm, 7 days.Providingexceptional customer service is most important aspect.

Working as a Restaurant Manager in a Subway franchise is achallenging role but one that is highly rewarding. Subway Franchise Ownersare proud of their hard-working teams and are able to offer fantastic careerpath opportunities to truly develop your career.