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Retail Store Manager
3 weeks ago
Subway Highbrookis a franchise of Subway with high standardsand Quality of Products. We Pride ourselves on customer service and can doattitude.
We are looking for people who want to be in our team over the longer termand build a career in retail food industry.
**POSITION TITLE**: Store Manager/Retail Store Manager
ROLE OVERVIEW
A Store Manager optimizes the operating profit of their site andensures their store builds a reputation for providing excellent customerservice. A Store Manager grows retail shop sales in all categories andimplements best practice of each component of the retail offer. This positionensures competent, capable employees are recognized and developedthrough ongoing training.
Key Accountabilities
**Financial responsibilities**:
**Manage and track the following elements**:
Subway Sales
Net Profit
Overall Store Business
Maintaining records of financial transactions
**People Management**:
Recruit and select new employees
Overall management and responsibility of Sandwich Artist, ShiftManagers, Assistant Managers
Ensure that new employees are trained and inducted in accordancewith Subway training requirements
Provide ongoing coaching of employees and lead expectations byexample
Prepare the rosters in line with budgeted labour and man hours
Run employee counseling sessions and Investigation Meetings.
Recommends promotion, transfer, or termination of employees. Mayconduct written and verbal staff evaluations
Perform employee appraisals once every quarter
**Mentor Assistant Managers as requiredSales and Marketing**:
Create yearly strategic plans with target sales growth and marketingbudget
Responsible to develop and implement local marketing initiatives
Responsible to develop local marketing products, pricing the productsand design materials
Promote the products and brand via advertising and sponsorships
Managing the existing sponsorships
Achieve yearly sales target and expenses within budget
**Business Acumen**:
Develop and monitor store labour budgets and man hours
Invoicing, ordering and daily banking
Prepare required paperwork in relation to stock and sales. Prepareemployee pay and timesheets
Manage cash variances and wastage.
Ensure 100% compliance in accordance to SUBWAY and councilguidelines
**Retail Acumen**:
Perform inventory management and stock control including weekly stocktake and reports. Analyze the Weekly Sales & Inventory Report toimprove the business
Direct and undertake housekeeping activities such as maintaining storecleanliness and presentation
Complete all required courses as directed by owner
**Occupational Health & Safety**:
Ensure safety procedures are followed to prevent injury
Provide a safe work environment for employees andcustomers
Ensuring compliance with occupational health and safety regulations
Ensure all accidents are reported as per company process
**Customer Services**:
Promote & encourage a high level of customer service amongstemployeesProvide a high standard of customer service in dealing with sales,inquires and complaints
Handle unresolved and/or escalated customer complaints
**Key Challenges**:
Determining product mix, stock levels and service standards
Maintain high personal standards in presentation and work habits
Manage point of sale and customer complaints
Sales growth, financial management and analytical judgment
Strategic thinking with planning and alignment
Inventory management
Collaborate and negotiate with others
Compliance and process focused
Maintain store cleanliness and hygiene at all times
Knowledge, Skills and Experience
**Skills**:
Excellent spoken and written English
Management ability Enthusiasm and self
- motivation
Positive team player
High standard of personal presentation
Analytical skills
Attention to detail and compliance focused
Budgeting and financial skills
Strong computer skills Microsoft Excel Microsoft Word Outlook &Internet
**Experience**:
4 years Subway experience at Manager level.
**Qualifications**:
Tertiary level Business/Management degree.
WHATS LIKE WORKING IN SUBWAY'
We are one of the busiest subway restaurants, so this job will keep youon your toes. Responsibilities in store are wide and varied. Must be available to work 6am-10pm, 7 days.Providingexceptional customer service is most important aspect.
Working as a Restaurant Manager in a Subway franchise is achallenging role but one that is highly rewarding. Subway Franchise Ownersare proud of their hard-working teams and are able to offer fantastic careerpath opportunities to truly develop your career.
