Retail Store Team Leader

1 week ago

Merivale, New Zealand ECCO Shoes (NZ) Limited Full time

Work for a fantastic premium brand that respects diversity & sustainability
- Great team, benefits and flexible work environment
- Paid on-the-job training, in-house programs & career development

**CREATE THE FOOTPRINTS OF TOMORROW**

At ECCO, you become part of a global family of more than 25,000 people who are proud to support a high quality, innovative, sustainable and responsible shoe manufacturing company. ECCO respects our world environment by reducing emissions, waste and consumption of materials, energy and water. We produce and sell high-quality modern shoes and accessories through our diverse workforce who receive lifelong learning and development at all stages of their career.

**About the Role**:
ECCO Merivale is looking for highly motivated and competitive Retail Team Leader with a passion to succeed. Whilst dedicated to providing a personal level of customer service, you will help your team achieve outstanding results through leadership and coaching, driving productivity, executing brand campaigns and selling shoes that practically sell themselves

**Tasks & Responsibilities**:

- Lead and coach the store team members to deliver exceptional customer service, uphold our quality brand, and achieve store objectives
- Provide input with staff scheduling and assist in recruitment activities
- Ensure Visual Merchandising plan and Mystery Shopper standards are upheld
- Oversee customer returns and inventory management
- Train the team on product, VM and sales techniques

**Skills & Experience**:
To be successful in this role you will:

- Have previous retail management experience as a store manager or assistant store manager
- have demonstrated success in achieving KPIs and sales targets
- Have a commitment and professionalism to providing exceptional customer service as an ECCO brand ambassador
- Be a collaborator and natural people-person who thrives on building relationships
- Be motivated to lead and drive your team to succeed with a growth mindset in an exciting fast-paced work environment
- Possess persuasive communication skills and an agile leadership style
- Be someone who LOVES product knowledge and training with a willingness to learn and develop not only yourself but the team

**Perks & Benefits**:

- Flexibility and work/life balance through rostering
- Structured coaching and training programs to develop you individually and as a leader, including an induction schedule to set you up for success, engaging product and sales training to enhance your performance, and ECCO Leadership Programs for ongoing development
- Reward and recognition programs, including a lucrative sales bonus incentive and monthly awards
- Career progression opportunities - Headquartered in Denmark, we are a family-owned company that offers local and international opportunities
- Pride in working for a globally successful, diverse & environmentally conscious employer
- ECCO provides a progressive working environment for those who are seeking a career in retail, with a culture of ownership at all levels where everyone has a voice and makes an impact.

**If this sounds like you...**

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