Quality Assurance
5 days ago
At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance is for Life, Health and Wellbeing.
The opportunity:
We are currently recruiting for a Quality Assurance superstar to join our Distribution Risk team.
The purpose of this role has two key focuses; to carry out quality assurance audits and to support risk awareness and responsiveness for Partnership Insurance.
Key responsibilities:
- Carry out quality assurance audits for Partnership Insurance teams and analyse results- Perform Partnership Insurance’s quality assurance activity developing frameworks and embedding end-to-end processes- Work closely with team leaders and senior managers to implement improvements in the quality assurance process- Work closely with other internal stakeholders as required; assist in Audit & Assurance reviews- Support the Partnership Insurance risk managers in completing Line 1 risk duties as required including the performance of controls, test plans and the maintenance of issues and incidents- Record complaints and investigations to a high standard- Undertake adviser-conduct related investigations, considering whether a complaint/investigation is a potential breach of Adviser Agreement or Regulation- Consider any remediation activity and whether a further deep dive is required- Assist with the management of the PI Investigations Inbox- Undertake structured process reviews within Partnership Insurance to establish root causes where risk incidents or issues, have occurred and identify improvement opportunities- Assess and support operational continuous improvements, including small work requests, process improvements and other ad-hoc initiativesAbout you:
- Knowledge/understanding of quality control and relevant principles- Understanding of risk principles- Understanding of finance or insurance industry products and practices is highly desirable- Computer skills - advanced level of MS Excel and Visio- Ability to meet deadlines and work under pressure when leading a number of assigned initiatives- Ability to work both independently, multi-task and manage conflicting priorities- Approach tasks with a continuous improvement mind-set- Demonstrable analytical and report writing experience- Process management experience is desirable- Good interpersonal and negotiation skills- Excellent written communication skills
Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.- We invest in training and development to build on your current skills- Career development through internal mobility opportunities- Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders- Access additional leave days to recharge and refresh yourself- Enjoy wonderful Health and Wellbeing initiatives that support you- Work with supportive and inclusive managers- Flexible working arrangements
What’s next?
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
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