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Dismantler Experience Intern

2 weeks ago

Christchurch, New Zealand Partly Full time

**Our story**:
Partly's mission is to connect the world's parts and we're doing that by building the first global platform for replacement parts, starting with auto parts. Our big vision is to accelerate the world towards a sustainable future where waste is eliminated and all replacement parts are universally searchable, accessible and available to all.

Founded by ex-Rocket Lab engineers, we utilise cutting-edge technology to solve challenging but exciting problems that make a huge impact in a $1.9 trillion industry. We've more than tripled our team over the last 12 months and expect to double in size again over the coming 12 months. We're a global team spanning both Europe and Australasia.

We provide a scalable digital infrastructure solution to some of the world's largest businesses and the most exciting startups. Partly's solutions are integrated across hundreds of companies globally, providing the backbone for cataloguing and managing parts online.

Our investors in Blackbird Ventures (Canva, CultureAmp etc.), Square Peg, Octopus Ventures, Hillfarrance, Icehouse, Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder) and Dylan Field (Figma Co-Founder).

We're continuing to build a world-class team and ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built at Partly, and our values are lived throughout every experience.

**This role**:
In the Intern Dismantler Experience Intern role, you will excel at cultivating robust connections between our team and our clients, adeptly aligning industry demands with customer expectations and technical capabilities. Your people-first sales approach in combined with your passion for the automotive industry, will be crucial in driving momentum in the business.

Reporting to the _Dismantler Commerce team_, your project scope will be wide and varied, providing you with exceptional learning opportunities that can be applied practically to your chosen career path. You will gain hands-on experience leading the go-to-market phase for a best-in-class software product.

**What will you do**:

- ** Work with larger customers to deeply understand their business**, and make sure they are set up for success. Solve root causes, and generalise structures for future customers.
- ** Build business cases** based on available data.
- ** Communicate cross-teams to solve customer problems** and ensure deadlines are met.
- ** Act as the voice of the customer for our product team**, by gathering, summarising and sharing the most pressing issues facing our customers.
- ** Identify ways to provide customers with the information and answers** they need before they have to ask the questions.
- ** Build a view of the industry.**
- ** Rapidly learn, grow, and develop faster than the business**, positioning yourself as a future leader at Partly.

**Your skills**:

- (Preferred, but not essential) **Experience with auto parts** e.g. parts interpreter, counter sales, e-commerce, etc.
- ** Detail-oriented**, but systems thinker
- ** Obsessive over customer experience**
- ** Driven by hitting targets** and delighting customers
- ** Very strong verbal communicator** and ability to build rapport
- ** Ability to build long-lasting relationships** with current and future customers
- ** [Bonus]** Opportunity to be involved in Partly Racing in the New Zealand GT championship 2024/25

Please note: if you still need to gain all the skills/experience listed above but believe you could be outstanding in this role, please still consider applying. Many folks, especially those from underrepresented or marginalised groups, often count themselves out. Please allow us to learn more about you and why you're exceptional

**Benefits**:

- ** Competitive base salary**. Even though we’re a small startup, we offer competitive salaries and great equity for every full-time employee.
- ** Flexible working hours**. We have an office-first culture because we believe we can solve problems faster, learn from each other and build better relationships in person, but you can work remotely or from home from time to time when needed. There are no fixed hours, so you can choose to work when you’re most effective.
- ** A brand new architecturally designed office in Christchurch CBD**. We have free snacks, drinks on tap, two different coffee machines, social areas, and some of the best cafes a stone's throw away.
- ** Monthly team lunches** to celebrate our wins and enjoy each other's company outside the office.
- ** Ergonomic workspace**. Sit-stand desks, ergonomic chairs, quiet spaces, and collaboration spaces to suit all kinds of working styles.