Design Lead

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the role (your why)
The Design Lead plays a pivotal role in shaping and delivering simple, intuitive, and impactful customer experiences across key products. As a champion of customer-centric design, you'll deeply understand user needs and behaviours, advocating for the customer at every stage of discovery and development. In this role, you’ll lead the end-to-end design process, offering creative, UX, and UI direction to ensure the work aligns seamlessly with strategic goals and brand standards. If you're passionate about crafting meaningful experiences and delivering exceptional designs, this is your opportunity to make a real impact.
What you’ll bring
- Experience in designing and deploying customer-focused strategies
- A minimum of five years’ experience in creative or technology industries, preferably with a focus on digital and interactive design
- Experience working with developers, product managers, designers, and cross-functional teams on outcome-based deliverables
- Experience and exposure to modern software delivery practices, such as agile
- Ability to map user flows and customer experiences to identify cohesive aspects of the experience
- Knowledge of key experience design principles and processes (e.g., journey and process mapping, design thinking, user centred design)
- Knowledge of approaches, tools, and techniques for managing and resolving experience design problems

**Responsibilities**:

- Leading a culture of innovation by promoting the exploration and adoption of emerging technologies and best practices within the design function
- Leading and conducting UX testing and research to identify user needs, pain points, behaviours, and gain creators through both quantitative and qualitative methods.
- Analyse and evaluate research outcomes and analytics to enhance the overall customer experience and address areas for improvement.
- Advocating for customer needs by recommending solutions that prioritise quick and easy experiences, ensuring alignment with user insights and business objectives.
- Collaborating with product and engineering stakeholders to develop customer-focused solutions by understanding business and user needs, strategies, and technical constraints.
- Coaching team members of the design and product teams in using best practice research and design methodologies and principals.
- Championing human-centred design principles by facilitating the creation of customer journey artifacts, such as wireframes and prototypes, while iterating solutions based on user and stakeholder feedback.

Culture and Benefits
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.