Customer Success Representative Anz

2 weeks ago

Freemans Bay, New Zealand Tradify Limited Full time

The team at Tradify Limited, a leading software company, is seeking a highly motivated and customer-focused individual to join them as a Customer Success Representative. In this position, you will ensure the success and satisfaction of Tradify's customers in the ANZ region.

We need an outstanding Customer Success Representative who helps customers achieve their desired outcomes, and succeed, above everything else. You will be passionate about helping others use world-class tech, be able to communicate and build a strong rapport with all sorts of different people and be comfortable stepping Tradies through exactly how they can make the most of Tradify.

In addition to providing exceptional customer service, you will also play a critical role in relaying customer feedback to our internal teams. By doing so, you will actively contribute to the ongoing enhancement of Tradify's products and services.

**Specific Duties & Responsibilities**
- Deliver online webinars and demos to customers to help them grasp the technology or to introduce new/additional features
- Keep customer records up to date with communication that has occurred
- Help to develop our onboarding process, technology and techniques to improve the quality of conversations with customers and improve early-stage usage and churn metrics
- Liaise with internal teams to deliver product recommendations and feedback
- Stay up to date with the latest Customer Success techniques and tools to drive improvements in our processes

**Requirements**:
**You’re going to love this job if you**:

- Have the flexibility to work late shifts 2 nights per week to service our ANZ customers.
- Have some experience in a Customer Success, Support or Sales role, or can demonstrate talent and desire to help customers succeed
- Are highly empathetic, high energy and can relate to people from all walks of life
- Love to find ways to make technology understandable and relatable. Many of the people you’ll be talking to are great at what they do but not with the tools you’re helping them understand and use
- Are highly organised with great attention to detail, as you’ll need to follow established processes and juggle lots of different tasks
- Driven to make sure you contact all customers to need help onboarding, or potentially have an issue
- Thrive in a great team environment where everyone is friendly, innovative, and driven
- Believe that tradespeople do important work and that supporting them to do their work better is an awesome thing to be a part of
- Want to do work that improves other people’s lives, but also believe it should be fun

**Benefits**
- Hybrid Working 3 office/2 home
- Employee Share Options (ESOP)
- Generous Parental Leave entitlements
- Down Tools Days (5-6 days a year to follow your passion)
- Volunteer Leave (to pay it forward in our community)
- Birthday leave (a paid day off so you can celebrate)
- A Dog-Friendly office
- Legendary Monthly Team Lunches
- A values-based culture

Interested? Want to know more? Get in touch

  • Customer Success Representative

    1 week ago

    Freemans Bay, New Zealand Tradify Limited Full time

    The team at Tradify Limited, a leading software company, is seeking a highly motivated and customer-focused individual to join them as a Customer Success Representative. In this position, you will ensure the success and satisfaction of Tradify's customers in the ANZ region. We need an outstanding Customer Success Representative who helps customers achieve...

  • Sales Manager, Anz

    2 weeks ago

    Freemans Bay, New Zealand Tradify Limited Full time

    We are looking for an experienced Sales Manager with drive, exceptional sales capability and experience, and a continuous improvement mindset to manage, develop and grow a high-performing Auckland-based sales team. This role will work alongside our existing Sales Manager and Head of Sales, to strengthen our sales capability and efficiency and continue to hit...

  • Customer Success Team Leader

    5 days ago

    Freemans Bay, New Zealand IDEXX Distribution, Inc. Full time

    Meeooww! That's Cat for Hello from ezyVet! Are you looking for your next step in customer success? We have an exciting new opportunity! Check Meow't! But first, who are we? We're ezyVet, powered by IDEXX. We do veterinary practice management software - working with veterinary clinics to make their workflows more efficient through smart and intuitive...

  • Customer Success Manager

    7 days ago

    Freemans Bay, New Zealand Gentrack Full time

    We have a clear purpose**:to accelerate the global transformation to cleantech**. The world has woken up to the fact that water and energy are precious resources that must be cherished. Technology will play the leading role in transforming the industry so that we can all live a more sustainable life. Gentrack is a technology-first company that leads in our...

  • Customer Success Advisor

    1 week ago

    Freemans Bay, New Zealand Gentrack Full time

    **Join Gentrack - Recharge, Reshape, Renew** We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 35 years Gentrack has been partnering with the world’s leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading...

  • Sales Development Representative

    5 days ago

    Freemans Bay, New Zealand IDEXX Distribution, Inc. Full time

    **Hello, mooooo** from all of us here at ezyVet! Our next-generation cloud-based software is transforming the way our customers run their veterinary businesses. ezyVet, powered by IDEXX, has over 200 employees sitting within the IDEXX family of 10k+ with ezyVet offices in **London, Dallas, and Auckland **servicing customers in over 18 countries. Due to the...

  • Sales Development Representative

    2 weeks ago

    Freemans Bay, New Zealand ezyVet Full time

    **Hello mooooo** from all of us here at ezyVet! Ready to jump that fence and run with a herd that's going places? Happy to graft while you gallop up that mountain to find the best tasting hay? Then hold your reigns and look no further! We are on the hunt for two **Sales Development Representatives** to join our highly successful growing Sales team. Gain...

  • Customer Support Team Leader

    5 days ago

    Freemans Bay, New Zealand IDEXX Distribution, Inc. Full time

    Meooow! That's cat for hello from ezyVet! Do you thrive off others success? Love process improvement, efficiency and customer success? How about making a positive impact on the veterinary industry though an awesome software? Sounds like we might just have an opportunity to get you purrriiinnngg! We're growing and in need of another Customer Support Team...

  • Inside Sales Specialist

    2 weeks ago

    Freemans Bay, New Zealand Tradify Limited Full time

    Tradify, a high-growth SaaS company headquartered in Auckland, is looking for an energetic and sales-focused Inside Sales Specialist to join their team. As an Inside Sales Specialist, you will play a crucial role in reaching out to potential customers, conducting product demonstrations, and helping them understand how Tradify's software can improve their...

  • Customer Service Representative

    2 weeks ago

    Hawke's Bay, New Zealand NZ Post Full time

    Customer Service Representative | On call | Napier New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and continually improving service delivery alongside achieving better outcomes for our staff. Based at the Hawke's Bay Operations...